Please be assured that it is Manulife's policy to pay all valid claims promptly.
To speed up the claims process, it is necessary to furnish the Company with relevant claims documents.
Please note that the fee for the first medical report in supporting the claim will be borne by the claimant.
Original documents, such as marriage certificate or birth certificate, must be produced for verification as proof of relationship and will be returned thereafter.
To make a claim, please follow the procedures as listed below or click here to contact us.
All the forms below require Acrobat Reader software. Please download if necessary.
Types of Claim
Death Claims Requirements
| Documents |
General Remarks |
Forms Required |
| Death Claim Form |
To be completed by the claimant. |
|
| Original Death Certificate or certified true copy by your lawyer or Notary Public |
Original will be returned after
verification. |
| Policy Contract |
|
| Original NRIC/Passport of Claimant. |
Original will be returned after
verification. |
| Original Marriage Certificate or Birth Certificate or certified true copy by your lawyer or Notary Public. |
For proof of Relationship. Original will
be returned after verification. |
Post-mortem Report
(if available) |
Required for an accidental death claim
or unnatural death. |
| Police Investigation Report |
Required for an accidental death claim or unnatural death. |
[Contact us]
Critical Illness Claims Requirements
| Documents |
General Remarks |
Forms Required |
| Critical Illness Claim Form |
To be completed by the life insured or policyowner, if life insured is a minor. |
Print Critical Illness Claim Form
|
Attending Physician's
Statement (APS). |
To be completed by attending Surgeon
or Doctor and submitted together with
relevant medical reports, such as
investigation and laboratory reports,
histopathology reports, CT Scan, MRI,
etc as the case may be.
(Fee to be borne by Life Insured). |
- Please select the appropriate Critical Illness APS Form
- If a specific form is required, please contact our Customer Officer
|
Print the appropriate Critical Illness Attending Physician's Statement Form
|
[Contact us]
Disability Benefit Claims Requirements
| Documents |
General Remarks |
Forms Required |
| Disability Claim Form |
To be completed by the life insured or claimant. |
|
| Disability Attending
Physician's Statement(APS) |
To be completed by attending Doctor
and submitted together with relevant
medical reports, such as CT Scan, MRI,
X-ray, etc as the case may be.
(Fee to be borne by Life Insured). |
|
[Contact us]
Personal Accident Benefit Claims Requirements
| Documents |
General Remarks |
Forms Required |
| Personal Accident Benefit Claim Form |
To be completed by the life insured. |
|
| |
To submit Original Medical Leave
Certificates, Medical Bill, Hospital Bill,
Memo from Attending Doctor or Inpatient
Discharge Summary for minor
injury.
(Fee to be borne by Life Insured). |
|
[Contact us]
Medical Claims Requirements
| Documents |
General Remarks |
Forms Required |
| Medical Claim Form |
Part A to be completed by the claimant.
Part B to be completed & certified by Doctor. (Fee to be borne by Insured) |
|
| |
Final & Original Hospital Bill, Itemized
Hospital Bills & receipts including
Medical Certificate, Memo from
Attending Doctor or In-patient
Discharge Summary where APS is not
necessary
If you are claiming from another insurer,
please submit a certified true copy of all
the original final bills, reports & final
approval letter of the insurer. |
|
[Contact us]
Special Benefit Claims Requirements
| Documents |
General Remarks |
Forms Required |
| Special Benefit Claim Form |
To be completed by the life insured or policyowner, if life insured is a minor |
|
| Special Benefit (SB)
Attending Physician's
Statement (APS): |
To be completed by attending Surgeon
or Doctor and submitted together with
relevant medical reports, such as
histopathology reports, investigation
and laboratory tests reports, CT Scan,
MRI, etc as the case may be.
(Fee to be borne by Life Insured). |
- Please select the
appropriate Special
Benefit APS Form
- If a specific form is
required, please contact
our Customer Officer
|
Print the appropriate Special Benefit Attending Physician's Statement Form
|
[Contact us]
|
