Policy Claims
Please be assured that it is Manulife's policy to pay all valid claims promptly.
To speed up the claims process, it is necessary to furnish the company with relevant claims documents.
The fee for the first medical report in supporting the claim will be borne by the claimant.
Original documents, such as marriage certificate or birth certificate, must be produced for verification, as proof of relationship, and will be returned thereafter.
Under Section 61 of the Insurance Act (Chapter 142), up to a maximum of S$150,000 in claims proceeds may be advanced to a proper claimant without the production of any Grant of Probate or Letter of Administration once the death claim has been approved. The balance of the claims proceeds will then become payable upon production of the Certificate of Estate Duty Clearance and the Grant of Probate or Letter of Administration.
To make a claim, please follow the procedures as listed below or click here to contact us.
All the forms below require Acrobat Reader software. Please download if necessary.
Types of Claim
- Death
- Critical Illness
- Total and Permanent Disability / Disability Advance Payment Plus
- Personal Accident Benefit
- Hospital & Surgical Benefit / MediCash / ManuCare
- Special Benefit
- For Other Claims
| Documents Required | Remarks | Forms required |
| Death Claim Form | To be completed by the claimant. | Print Death Claim Form |
| Original Death Certificate | Will be returned after verification. | |
| Policy Contract | ||
| Original NRIC/Passport of claimant. | Will be returned after verification. | |
| Proof of Relationship | Original Marriage Certificate or Birth Certificate for verification. | |
| Post-mortem Report (if available) |
Required for an accidental death claim or unnatural death. | |
| Police Investigation Report | Required for an accidental death claim or unnatural death. |
| Documents Required | Remarks | Forms required |
| Critical Illness Claim Form should be accompanied with medical reports & histopathology report, etc, from attending surgeon or doctors. (Fee to be borne by Insured). | To be completed by the life insured or policyowner, if life insured is a minor. |
Print Critical Illness Claim Form |
Total and Permanent Disability / Disability Advance Payment Plus
| Documents Required | Remarks | Forms reqired |
| Disability Claim Form | To be completed by the life insured or claimant. |
Personal Accident Benefit Claims
| Documents Required | Remarks | Forms reqired |
| Personal Accident Benefit Claim Form | To be completed by the life insured. | |
| Original Medical Leave Certificates, Medical Bill, Hospital Bill or Memo from Attending Doctor or In-Patient Discharge Summary. |
| Documents Required | Remarks | Forms reqired |
| Hospitalisation Claim Form | Part A to be completed by the claimant. Part B to be completed & certified by Doctor. (Fee to be borne by Insured) |
|
| Original Hospital Bill, Medical Certificate, In-Patient Discharge Summary, investigation, histopathology and laboratory reports, etc. |
| Documents Required | Remarks | Forms reqired |
| Special Benefit Claim Form | To be completed by the life insured or policyowner, if life insured is a minor | |
| Special Benefit Claim Form should be accompanied with medical report, such as histopathology, investigation and laboratory reports, etc. | To be completed & Certified by Attending Physician. |