Our Commitment
At Manulife, we believe that complaint resolution is important, and it is incumbent upon us to respond to complaints promptly, accurately and with the utmost courtesy. We will provide our customers with accessible means with which to communicate their complaint, and will employ our best efforts to respond and resolve where possible. All complaints from our clients will be handled in a timely, professional and confidential manner.
Let Us Know
Please contact our customer service centre about your concern. Most problems are resolved quickly and easily by speaking with our Customer Service representative.
Talk to Management
If your concern is not resolved to your satisfaction, your complaint will be referred to the relevant department within the Company for consideration of your problem.
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