Who We Are
Established in 1980, Manulife Singapore provides insurance, retirement and wealth management solutions to meet the financial needs of our customers across various stages of their lives. With over 600 staff employed locally, our diverse presence is bolstered by our multi-channel distribution network which is made up of our agency force, bank partners and financial advisory firm.
Manulife Singapore has been assigned an insurer financial strength rating of AA- with a stable outlook by S&P Global ratings. In April 2015, Manulife and DBS entered into an exclusive 15-year regional bancassurance partnership, covering Hong Kong, China Mainland, Indonesia and Singapore.
Our global headquarters in Toronto, Canada, Manulife Financial Corporation, founded in 1887, is a leading global financial services group providing relevant financial, insurance, and wealth and asset management advice and solutions for our individual, group, and institutional customers. In 2017, we set out our five key areas of focus. We are strongly positioned to transform into a digital, customer-centric market leader who creates significant value for our customers, employees, and shareholders.
- We are optimizing our portfolio to ensure we’re putting our capital to best use.
- We are aggressively managing costs to be competitive and create value.
- We are accelerating growth in our highest-potential businesses.
- We are putting our customers first and leveraging technology to deliver on this promise.
- We are building a high-performing team and culture.
Awards & Recognition
Meet Our People
What We Do
Client CentricityWe aim for all our policyowners to be clients for life, by recommending suitable plans, and making sure that their changing needs are met through regular reviews. We have maintained, and intend to build on the tradition of providing real value to clients, in many years to come. When it comes to financial planning, our professional Financial Planners are trained to identify our clients' unique needs, and recommend the right plans for them.
As part of our ongoing efforts to provide information in a simple and easy-to-understand format for clients, our product collaterals have achieved the Crystal Mark, which is an internationally recognised accreditation provided by the Plain English Campaign. The Crystal Mark recognises our passion in aiming to deliver an unsurpassed customer experience.
Operating EnvironmentWe operate in a highly competitive market and compete for customers with both insurance and non-insurance financial services companies. Customer loyalty and retention, and access to distributors, are important to Manulife Singapore's success and are influenced by many factors, including our product features, service levels, prices, and our financial strength ratings and reputation. External business, economic, political, tax, legal and regulatory environments and changes to accounting or actuarial reserving standards can significantly impact the types, pricing and attractiveness of the products and services we offer. The economic environment may remain volatile and our regulatory environment will continue to evolve which could materially impact our competitiveness. Further, the attractiveness of our product offerings relative to our competitors will be influenced by competitor actions, as well as our own, and the requirements of the regulatory regime.
Strategic DirectionManulife Singapore continues to build a life insurance and wealth franchise that is well positioned to meet the evolving protection, investment and retirement needs of the clients. Our core strategy focuses on expanding our professional agency force and alternative distribution channels, building and expanding our portfolio of products in wealth and protection, as well as investing in our brand.
Corporate Governance FrameworkCorporate Governance Framework is a framework of rules, structures and practices by which the board of directors ensures accountability, fairness, and transparency in a company's relationship with all of its stakeholders and by which corporations are directed and controlled. At Manulife Singapore, we believe that good governance is critical to our ability to safeguard the long-term interests of shareholders, and earn the continued trust and confidence of our clients and policyholders. Manulife Singapore is in compliance with the Corporate Governance requirements in Singapore. You may find more information about our corporate governance under 'Corporate Governance' on our website.
Enterprise Risk Management (ERM) FrameworkThe ERM Framework can be described as a risk-based approach to managing an enterprise. Manulife Singapore has established an enterprise risk management framework with clear terms of reference and responsibility for developing company-wide policies on strategic, product, market, credit and operational risks. The Manulife Singapore Board of Directors has overall responsibility for overseeing the risk taking activities and risk management policies. You may find more information about our ERM Framework in our audited Financial Statement. Manulife Singapore's audited Financial Statement is available on the website from the Accounting and Corporate Regulatory Authority ("ACRA").
Material Insurance Risk ExposuresInsurance risk is the risk of loss due to actual experience emerging differently than assumed when a product was designed and priced with respect to mortality and morbidity claims, policyholder behaviour and expenses. The product design and pricing risk is managed by the Company's Appointed Actuary, Pricing Officer and Manulife Financial Regional Office to ensure the level of risk borne by the Company is within acceptable levels. You may find more quantitative and qualitative information on all reasonably foreseeable and relevant material insurance risks Manulife Singapore is exposed to in our audited Financial Statement.
Determination of Technical ProvisionsDetermination of technical provisions, including future cash flow assumptions, choice of discount rates and methodology, affect the reported contingent liabilities at the end of the reporting period. Uncertainty about these assumptions and estimates could result in outcomes that could require a material adjustment to the carrying amount of the asset or liability affected in the future. You may find quantitative and qualitative information about the rationale and methodology on which Manulife Singapore determine its technical provisions in our audited Financial Statement.
Capital AdequacyManulife Singapore has met the minimum fund solvency requirements for our life insurance funds and the minimum capital adequacy requirement prescribed by the Monetary Authority of Singapore. You may find more quantitative and qualitative information about capital adequacy including policies and processes for managing capital and assessment of our capital adequacy in our audited Financial Statement.
Investment ObjectivesThe Manulife Singapore Board of Directors has constituted an Investment Committee that oversees the investments under the shareholders', life, offshore and investment-linked funds. The Company's investment objective is to optimise returns considering capital requirement, investment risk tolerance and risk exposure related to long-term contractual minimum return guarantees. You may find more quantitative and qualitative information about our financial instruments and investment objectives in our audited Financial Statement.
Financial PerformanceYou may find quantitative and qualitative information on our financial performance in our audited Financial Statement.