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We are committed to supporting you throughout the claims process.
What you need to know:
Check that your mailing address, mobile number & email address has been updated with us. You may log in to our secure customer portal, MyManulife to update your contact details instantly. If your contact details are outdated, you will not be able to receive claim updates.
Ensure you have these documents ready for upload, where applicable:
Hospital Discharge Summary, if there is hospitalisation
Final medical bills, receipts from TCM/Chiropractor with practitioner's name
Medical Certificates, if claiming for weekly indemnity
Doctor's memo or medical report
Report on MRI or Xray results
CPF Statement showing deductions and Hospital Registration/Reference number, if CPF MediSave/MediShield Life is involved
Police report, if any
Policy Owner's Bank statement or passbook with his/her name & account number if preferred payment is direct credit to a Singapore bank account
For claims which require further information, you may be asked to contact the doctor to complete the Attending Physician Statement document (link below). The cost of obtaining this document will be borne by you. For such cases, we will keep you informed. PERSONAL ACCIDENT ATTENDING PHYSICIAN'S STATEMENT
All documents in foreign languages must be officially translated to English by a certified translator/interpreter.
Where can I check if my Traditional Chinese Medicine (TCM) is eligible for reimbursement?
When submitting a Traditional Chinese Medicine (TCM) claim, kindly visit the TCM Practitioner Board link to check if your TCM practitioner is registered, to ensure your claim is eligible for reimbursement.