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Filing a Personal Accident Claim

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BEFORE you click the above button:

  1. Ensure your latest mailing address, mobile & email have been updated with us. Log in to our secured customer portal, MyManulife for an immediate update. You will not receive claim updates if your particulars are outdated.
  2. If there is insufficient information, we may need you to get your doctor to complete the below document. You have to bear the cost of obtaining this from the doctor.
  3. Ensure you have these documents ready for upload:
    • Hospital Discharge Summary, if there is hospitalisation
    • Final medical bills, receipts from TCM/Chiropractor with practitioner's name
    • Medical Certificates, if claiming for weekly indemnity
    • Doctor's memo or medical report
    • Report on MRI or Xray results
    • CPF Statement showing deductions and Hospital Registration/Reference number, if CPF MediSave/MediShield Life is involved
    • Police report, if any
    • Policy Owner’s Bank statement or passbook with his/her name & account number if preferred payment is direct credit to a Singapore bank account
  4. All documents in foreign languages must be officially translated to English by a certified translator/interpreter.


Where can I check if my Traditional Chinese Medicine (TCM) is eligible for reimbursement?

If submitting a Traditional Chinese Medicine (TCM) claim, kindly visit the TCM Practitioner Board link to check if the TCM practitioner is registered to ensure that your claim is eligible for reimbursement.

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We are always here to help in whatever way we can.

We are always here to help in whatever way we can.