Important Notice

Manulife website will end support for users using Internet Explorer 11 or older versions from June 2021, please click here for details.

View more
Important Notice

Manulife website will end support for users using Internet Explorer 11 or older versions from June 2021, please click here for details.

View more
Confirm
Skip to main content Skip to notification content
Back

Filing a personal accident claim

This section will guide you through the claims submission process to file a personal accident claim for plans such as mBreeze, mPal and ReadyProtect.

 

Download Forms

Instructions

eClaim submission

For mPal, mBreeze and ReadyProtect personal accident plans, please log in to our customer portal, My Manulife, at www.mymanulife.com.sg to submit your claim.

Alternatively, you can also obtain the Accident & Health Claim Form, complete it and upload it with its supporting documents via this link.

Original bills are not required. However, keep the originals for 6 months from the submission date as we may require you to provide them to us.

Please have the softcopy versions (max 2MB per file) of the following documents as part of your e-submission:

Medical Reimbursement eClaims

  • Policy owner's completed Personal Accident Claim Form
  • Final medical bill(s)
  • Hospital Discharge Summary
  • If MediSave or MediShield Life is involved, its deduction must be finalised, and you must provide the statement from CPF Board showing the deductions
  • Doctor's memo, medical report, or Attending Physician’s Statement (APS) to support the diagnosis
  • For bills or receipts from Traditional Chinese Medicine (TCM) or Chiropractic clinics, please ensure that the practitioner's name is indicated on the bills or receipts
  • Police Report if any

Weekly Indemnity eClaims

  • Policy owner's completed Personal Accident Claim Form
  • Medical certificate(s)
  • Doctor's memo, medical report, or Attending Physician’s Statement (APS) to support the diagnosis
  • Police Report if any

Medical Reimbursement and Weekly Indemnity eClaims

  • Policy owner’s completed Personal Accident Claim Form
  • Final medical bill(s)
  • Hospital Discharge Summary
  • Medical certificate(s)
  • If MediSave or MediShield Life is involved, its deduction must be finalised, and you must provide the statement from CPF Board showing the deductions
  • Doctor's memo, medical report, or Attending Physician’s Statement (APS) to support the diagnosis
  • For bills or receipts from Traditional Chinese Medicine (TCM) or Chiropractic clinics, please ensure that the practitioner's name is indicated on the bills or receipts
  • If submitting a Traditional Chinese Medicine (TCM) claim, kindly visit the TCM Practitioner Board link, to check if the TCM practitioner is registered to ensure that your claim is eligible for reimbursement
  • Police Report if any


Hardcopy submission

Refer to instructions on the Personal Accident Claim Form

FAQ

 

What is the estimated processing time?

  • Acknowledgement of claim via SMS - 2 working days after receiving your claim
  • Assessment of claim - 10 working days after receiving all required documents
  • Payment by PayNow - Same day or within 1 working day after claim is approved
  • Payment by cheque/Electronic Fund Transfer - 3 working days after the claim is approved



Who pays for the Attending Physician’s Statement or medical report?

The policyowner will have to bear the cost, except for clarifications that Manulife requires.


 

Make a Claim Online

Please ensure you have read all the instructions for the Personal Accident eClaim submission before filling in the fields below.

Step1: Fill in your details

  • Step2: Indicate the type of Personal Accident claim to submit

  • Step 3: Read and acknowledge the Terms and Conditions

    Terms and Conditions - Applicable to Personal Accident claims submitted through Manulife Singapore's website only

    1. Original bills are not required. However, keep the originals for 6 months from the submission date as we may require you to provide them to us. In the event that we need further information from you on the claim you submitted, you will hear from us. 
    2. By submitting this claim, you confirm and represent that the electronic medical invoice(s) submitted is true copy issued by the medical institution. You understand and agree that you can claim or be reimbursed for the medical invoice(s) that you have incurred one time only regardless of the number of medical insurance policies you may have. You will not claim from your employer, any other insurer or party for the same medical invoice(s) on the portion that will be reimbursed by Manulife. Otherwise, it may amount to fraud. You will keep the original or certified true copy of medical invoice(s) for a period of 6 months from the date of submission, and provide the same to Manulife upon request. You agree that Manulife may recover any excess amount paid to you.
  • Check to Agree

  • This is a required field
  • Thank you for your submission!

    Thank you for submitting your Personal Accident eClaim. You will receive an acknowledgement SMS from Manulife shortly.

     

    If you do not receive the SMS, please contact our Client Services Executives at service@manulife.com or contact us at (65) 6833-8188 for assistance.

    Oops!

    Please excuse us. Something went wrong.

    Please try again in a few moments.

    Return to Home

    File Error Detected!

    Please try again later.

    If the issue persists, please email us at service@manulife.com or call us at 6833 8188 during service hours.

    Filing a critical illness claim

    This section will guide you through the claims submission process for a critical illness claim.

    DETAILS


     

    Filing a disability claim

    This section includes claims for Total & Permanent Disability, Disability Advance Payment Plus, and Enhanced Total & Permanent Disability.

    DETAILS


     

    Filing a medical claim

    File a medical claim for plans such as ManuCare, ManuMediCash; includes expenses for hospitalisation, emergency, and specialist.

    DETAILS


     

    Filing a death claim

    This section will guide you through the claims submission process for a death claim.

    DETAILS


     

    Filing a Special Benefit claim

    The Special Benefit is only applicable to the Mum@myfuture plan, Him@myfuture plan, Her@myfuture plan, Kid@myfuture plan and Premier Lady plans.

    DETAILS


     

    Filing a retrenchment claim

    This section will guide you through the claims submission to file a retrenchment claim.

    DETAILS


     

    Other services that we offer

    We are always here to help in whatever way we can.

    We are always here to help in whatever way we can.