File a Claim

Filing a personal accident claim

This section will guide you through the claims submission process to file a personal accident claim for plans such as mBreeze, mPal and ReadyProtect.

Download Forms

DOWNLOAD PERSONAL ACCIDENT CLAIM FORM

DOWNLOAD PERSONAL ACCIDENT ATTENDING PHYSICIAN'S STATEMENT

Instructions

eClaim submission

For mPal, mBreeze and ReadyProtect personal accident plans, please log in to our customer portal, My Manulife, at www.mymanulife.com.sg to submit your claim.

Alternatively, you can also obtain the Accident & Health Claim Form, complete it and upload it with its supporting documents via this link.

Original bills are not required. However, keep the originals for 6 months from the submission date as we may require you to provide them to us.

Please have the softcopy versions (max 2MB per file) of the following documents as part of your e-submission:

Medical Reimbursement eClaims

Policy owner's completed Personal Accident Claim Form
Final medical bill(s)
Hospital Discharge Summary
If MediSave or MediShield Life is involved, its deduction must be finalised, and you must provide the statement from CPF Board showing the deductions
Doctor's memo, medical report, or Attending Physician’s Statement (APS) to support the diagnosis
For bills or receipts from Traditional Chinese Medicine (TCM) or Chiropractic clinics, please ensure that the practitioner's name is indicated on the bills or receipts
Police Report if any

Weekly Indemnity eClaims

Policy owner's completed Personal Accident Claim Form
Medical certificate(s)
Doctor's memo, medical report, or Attending Physician’s Statement (APS) to support the diagnosis
Police Report if any

Medical Reimbursement and Weekly Indemnity eClaims

Policy owner’s completed Personal Accident Claim Form
Final medical bill(s)
Hospital Discharge Summary
Medical certificate(s)
If MediSave or MediShield Life is involved, its deduction must be finalised, and you must provide the statement from CPF Board showing the deductions
Doctor's memo, medical report, or Attending Physician’s Statement (APS) to support the diagnosis
For bills or receipts from Traditional Chinese Medicine (TCM) or Chiropractic clinics, please ensure that the practitioner's name is indicated on the bills or receipts
If submitting a Traditional Chinese Medicine (TCM) claim, kindly visit the TCM Practitioner Board link, to check if the TCM practitioner is registered to ensure that your claim is eligible for reimbursement
Police Report if any

Hardcopy submission

Refer to instructions on the Personal Accident Claim Form

FAQ

What is the estimated processing time?

Acknowledgement of claim via SMS - 2 working days after receiving your claim
Assessment of claim - 10 working days after receiving all required documents
Payment by PayNow - Same day or within 1 working day after claim is approved
Payment by cheque/Electronic Fund Transfer - 3 working days after the claim is approved

Who pays for the Attending Physician’s Statement or medical report?

The policyowner will have to bear the cost, except for clarifications that Manulife requires.

Make a Claim Online

Please ensure you have read all the instructions for the Personal Accident eClaim submission before filling in the fields below.

Step1: Fill in your details

Select ID Type *

NRIC/FIN

Passport

Policy number

Email*

Step2: Indicate the type of Personal Accident claim to submit

Submission to claim for *

Medical Reimbursement

Weekly Indemnity

Both Medical Reimbursement and Weekly Indemnity

Step 3: Read and acknowledge the Terms and Conditions

Terms and Conditions - Applicable to Personal Accident claims submitted through Manulife Singapore's website only

Original bills are not required. However, keep the originals for 6 months from the submission date as we may require you to provide them to us. In the event that we need further information from you on the claim you submitted, you will hear from us.
By submitting this claim, you confirm and represent that the electronic medical invoice(s) submitted is true copy issued by the medical institution. You understand and agree that you can claim or be reimbursed for the medical invoice(s) that you have incurred one time only regardless of the number of medical insurance policies you may have. You will not claim from your employer, any other insurer or party for the same medical invoice(s) on the portion that will be reimbursed by Manulife. Otherwise, it may amount to fraud. You will keep the original or certified true copy of medical invoice(s) for a period of 6 months from the date of submission, and provide the same to Manulife upon request. You agree that Manulife may recover any excess amount paid to you.

Check to Agree

This is a required field