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Filing a personal accident claim

This section will guide you through the claims submission process to file a personal accident claim for plans such as mBreeze, mPal and ReadyProtect.

 

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Instructions

eClaim submission

For mPal, mBreeze and ReadyProtect personal accident plans, if the claimable amount is S$250 and below per accident, please log in to our customer portal, My Manulife, at www.mymanulife.com.sg to submit your claim.

Alternatively, you can also obtain the Accident & Health Claim Form, complete it and upload it with its supporting documents via this link.

Original bills/receipts are not required for claimable amount of S$250 and below per accident. Otherwise, originals must be submitted to us.

Nevertheless, do keep your original bills/receipts for a period of 12 months, as we may request them even after your eClaim has been approved.

Please have the softcopy versions (max 2MB per file) of the following documents as part of your e-submission:

Medical Reimbursement eClaims

  • Policy owner's completed Personal Accident Claim Form
  • Final medical bill(s)
  • Hospital Discharge Summary
  • If MediSave or MediShield Life is involved, its deduction must be finalised, and you must provide the statement from CPF Board showing the deductions
  • Doctor's memo, medical report, or Attending Physician’s Statement (APS) to support the diagnosis
  • For bills or receipts from Traditional Chinese Medicine (TCM) or Chiropractic clinics, please ensure that the practitioner's name is indicated on the bills or receipts
  • Police Report if any

Weekly Indemnity eClaims

  • Policy owner's completed Personal Accident Claim Form
  • Medical certificate(s)
  • Doctor's memo, medical report, or Attending Physician’s Statement (APS) to support the diagnosis
  • Police Report if any

Medical Reimbursement and Weekly Indemnity eClaims

  • Policy owner’s completed Personal Accident Claim Form
  • Final medical bill(s)
  • Hospital Discharge Summary
  • Medical certificate(s)
  • If MediSave or MediShield Life is involved, its deduction must be finalised, and you must provide the statement from CPF Board showing the deductions
  • Doctor's memo, medical report, or Attending Physician’s Statement (APS) to support the diagnosis
  • For bills or receipts from Traditional Chinese Medicine (TCM) or Chiropractic clinics, please ensure that the practitioner's name is indicated on the bills or receipts
  • If submitting a Traditional Chinese Medicine (TCM) claim, kindly visit the TCM Practitioner Board link, to check if the TCM practitioner is registered to ensure that your claim is eligible for reimbursement
  • Police Report if any


Hardcopy submission

Refer to instructions on the Personal Accident Claim Form

FAQ

 

What is the estimated processing time?

  • Acknowledgement of claim via SMS - 2 working days after receiving your claim
  • Assessment of claim - 10 working days after receiving all required documents
  • Payment by PayNow - Same day or within 1 working day after claim is approved
  • Payment by cheque/Electronic Fund Transfer - 3 working days after the claim is approved



Who pays for the Attending Physician’s Statement or medical report?

The policyowner will have to bear the cost, except for clarifications that Manulife requires.


 

Make a Claim Online

Please ensure you have read all the instructions for the Personal Accident eClaim submission before filling in the fields below.

Step1: Fill in your details

  • Step2: Indicate the type of Personal Accident claim to submit

  • Step4: Read and acknowledge the Terms and Conditions

    Terms and Conditions - Applicable to Personal Accident claims submitted through Manulife Singapore's website only

    1. Original receipts are not required for claimable amount of S$250 and below per accident. If the total claimable amount exceeds S$250 per accident, original receipts must be submitted to us.

    2. In spite of Point 1 above, we may request you to submit original receipts of your claim for the purpose of audit. If the original receipts cannot be produced for our verification, the paid claim may be treated as invalid and the amount paid will have to be returned to us.

    3. Our approval to a claim based on copy of receipt does not constitute to a waiver of our rights for requiring the original receipt to process any future claims.

  • Check to Agree

  • Thank you for your submission!

    Thank you for submitting your Personal Accident eClaim. You will receive an acknowledgement SMS from Manulife shortly.

    If you do not receive the SMS, please contact our Client Services Executives at service@manulife.com or contact us at (65) 6833-8188 for assistance.

     

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