BEFORE you click the above button:
- Ensure your latest mailing address, mobile & email have been updated with us. Log in to our secured customer portal, MyManulife for an immediate update. You will not receive claim updates if your particulars are outdated.
- If there is insufficient information, we may need you to get your doctor to complete the below document. You have to bear the cost of obtaining this from the doctor.
- Ensure you have these documents ready for upload:
- Hospital Discharge Summary, if there is hospitalisation
- Final medical bills, receipts from TCM/Chiropractor with practitioner's name
- Medical Certificates, if claiming for weekly indemnity
- Doctor's memo or medical report
- Report on MRI or Xray results
- CPF Statement showing deductions and Hospital Registration/Reference number, if CPF MediSave/MediShield Life is involved
- Police report, if any
- Policy Owner’s Bank statement or passbook with his/her name & account number if preferred payment is direct credit to a Singapore bank account
- All documents in foreign languages must be officially translated to English by a certified translator/interpreter.
FAQ
Where can I check if my Traditional Chinese Medicine (TCM) is eligible for reimbursement?
If submitting a Traditional Chinese Medicine (TCM) claim, kindly visit the TCM Practitioner Board link to check if the TCM practitioner is registered to ensure that your claim is eligible for reimbursement.
