This section will guide you through the claims submission process to file a personal accident claim for plans such as mBreeze, mPal and ReadyProtect.
For mPal, mBreeze and ReadyProtect personal accident plans, if the claimable amount is S$500 and below per accident, please log in to our customer portal, My Manulife, at www.mymanulife.com.sg to submit your claim.
Alternatively, you can also obtain the Accident & Health Claim Form, complete it and upload it with its supporting documents via this link.
Original bills/receipts are not required for claimable amount of S$500 and below per accident. Otherwise, originals must be submitted to us.
Nevertheless, do keep your original bills/receipts for a period of 12 months, as we may request them even after your eClaim has been approved.
Please have the softcopy versions (max 2MB per file) of the following documents as part of your e-submission:
Medical Reimbursement eClaims
Weekly Indemnity eClaims
Medical Reimbursement and Weekly Indemnity eClaims
Refer to instructions on the Personal Accident Claim Form
What is the estimated processing time?
Who pays for the Attending Physician’s Statement or medical report?
The policyowner will have to bear the cost, except for clarifications that Manulife requires.
Thank you for submitting your Personal Accident eClaim. You will receive an acknowledgement SMS from Manulife shortly.
If you do not receive the SMS, please contact our Client Services Executives at firstname.lastname@example.org or contact us at (65) 6833-8188 for assistance.