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Find answers to frequently asked questions about Manulife's policies below.

Update your contact details instantly by logging in to our secure customer portal, MyManulife. Use the 'Sign In' button at the top of this page, or visit Upon logging in to your account, go to 'Profile' and update your contact details under 'Contact & Address'.

Log in to your account via MyManulife to check your policy value or fund balance.

For new GIRO application, we will need you to fill in and mail us the Interbank GIRO Form.

You may log in to your account via MyManulife to access the Payment details under your individual policies.

Download the Coupon/Bonus withdrawal form.

Download the Policy Loan Application form

Complete the application form and submit it to us via e-mail at or via mail.

Log in to your account via MyManulife to access your personal profile and policy details.

There are other options for your consideration before you decide on the policy surrender. We urge you to speak to your Representative to discuss your options.

For full surrender of investment-linked policies, please contact your Representative for direct assistance on the matter. If you do not have a Representative, you may contact us at

For partial surrender of investment-linked policies or full surrender of other policies, download and complete the Surrender / Withdrawal formYou may choose to upload the form to our customer portal MyManulife, email or mail the form to us.

If you wish to apply for regular withdrawals of your annuity policy, please complete the Regular Withdrawal – Variable Annuity Form. Submit the completed and signed form with all relevant documents to us through postal mail.

You may print the forms from our website at:

Manulife (Singapore) Pte Ltd
8 Cross Street #15-01
Manulife Tower
Singapore 048424

To better understand your monthly statement, please review the guide here.

Most of our customers with an email address in our records would have been automatically enrolled for eComms (Email communications).

With eComms, you can play an important part in contributing to a green and eco-friendly environment, when most letters/statements would be issued to you via email instead of hardcopy.

There may, however, be occasions where we would rely on hardcopy notifications when eComms is not viable.

Further, with eComms, you need not worry about losing or misplacing your mails. You can access them online any time via our customer portal, MyManulife. Simply visit,  register/log in and start accessing your documents.

At any point in time, should you wish to revert to hardcopy communication, you can activate this in MyManulife.