FAQs
Find answers to frequently asked questions about Manulife's policies below.
How do I update my residential address, contact number and email?
Update your contact details instantly by logging in to our secure customer portal, MyManulife. Use the ‘Sign In’ button at the top of this page, or visit www.mymanulife.com.sg. Upon logging in to your account, go to ‘My Account’ at the top menu bar to update your contact details.
I would like to find out my Policy Value or Fund Balance.
Log in to your account via MyManulife to check your policy value or fund balance.
How do I set up GIRO payment or check on current Payment Status?
For new GIRO application, we will need you to fill in and mail us the Interbank GIRO Form.
You may log in to your account via MyManulife to access the Payment details under your individual policies.
What is the procedure for Loan / Coupon application?
Download the Coupon/Bonus withdrawal form.
Download the Policy Loan Application form
Complete the application form and submit it to us via e-mail at forms@manulife.com or via mail.
How do I retrieve or check my Policy Number and Status?
Log in to your account via MyManulife to access your personal profile and policy details.
How do I surrender or withdraw from my policy?
There are other options for your consideration before you decide on the policy surrender. We urge you to speak to your Representative to discuss your options.
For full surrender of investment-linked policies, please contact your Representative for direct assistance on the matter. If you do not have a Representative, you may contact us at service@manulife.com.
For partial surrender of investment-linked policies or full surrender of other policies, download and complete the Surrender / Withdrawal form. You may choose to upload the form to our customer portal MyManulife, email or mail the form to us.
How do I apply for regular withdrawals of my annuity policy?
If you wish to apply for regular withdrawals of your annuity policy, please complete the Regular Withdrawal – Variable Annuity Form. Submit the completed and signed form with all relevant documents to us through postal mail.
Where do I obtain the forms mentioned above?
You may print the forms from our website at: https://www.manulife.com.sg/services/forms.html
Where do I mail my forms / documents to?
Manulife (Singapore) Pte Ltd
8 Cross Street #15-01
Manulife Tower
Singapore 048424
How do I read my Investment-Linked Policy monthly statement?
To better understand your monthly statement, please review the guide here.
How does Manulife communicate with me on important policy matters ?
Most of our customers with an email address in our records would have been automatically enrolled for eComms (Email communications).
With eComms, you can play an important part in contributing to a green and eco-friendly environment, when most letters/statements would be issued to you via email instead of hardcopy.
There may, however, be occasions where we would rely on hardcopy notifications when eComms is not viable.
Further, with eComms, you need not worry about losing or misplacing your mails. You can access them online any time via our customer portal, MyManulife. Simply visit www.mymanulife.com.sg, register/log in and start accessing your documents.
At any point in time, should you wish to revert to hardcopy communication, you can activate this in MyManulife.
Where can I check if my Traditional Chinese Medicine (TCM) is eligible for reimbursement?
If submitting a Traditional Chinese Medicine (TCM) claim, kindly visit the TCM Practitioner Board link to check if the TCM practitioner is registered to ensure that your claim is eligible for reimbursement.
