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FAQs

Find answers to frequently asked questions about Manulife's policies below.

Log in to your account via MyManulife to update under 'My Account' or fill in the Personal Details Update form, you may mail or email the full set of form back to us.

Alternatively, you can also log on to our website, click on 'Contact' to send us a message and select the option 'I want to update personal details'.

Log in to your account via MyManulife to check your policy value or fund balance.

For new GIRO application, we will need you to fill in and mail us the Interbank GIRO Form.

You may log in to your account via MyManulife to access the Payment details under your individual policies.

Download the Loan/Coupon/Bonus withdrawal form. Complete the application form and submit it to us via e-mail at forms@manulife.com or via mail.

Log in to your account via MyManulife to access your personal profile and policy details.

Download the Surrender/Withdrawal form. Complete the form and mail the full set of form back to us with the following document(s): Copy of both sides of the NRIC / passport / identity card of the Policy owner, Trustees and Beneficiaries who signed on the Surrender / Withdrawal Form

If you wish to apply for regular withdrawals of your annuity policy, please complete the Regular Withdrawal – Variable Annuity Form. Submit the completed and signed form with all relevant documents to us through postal mail.

You may print the forms from our website at: https://www.manulife.com.sg/services/forms.html

Manulife (Singapore) Pte Ltd
8 Cross Street #15-01
Manulife Tower
Singapore 048424

To better understand your monthly statement, please review the guide here.

Temporarily Closure Notice

The health and well-being of our customers and staff are of paramount importance to us. In line with the latest round of government advisory and measures to reduce the possibility of COVID-19 transmission, our Client Service Centre will be temporarily closed to all walk-in customers from 6 April until further notice.


If you require assistance,

  • Please login to our customer portal to retrieve your policy information or perform online transactions like A&H claims, Fund Switch, Update of Particulars and Document preference.
  • For enquiries, you can call us at +65 6833 8188 from 9:00 am – 6:00 pm (Mon – Fri, excluding public holidays) or submit it through our Contact Us form.



With these extra precautionary measures, we seek your understanding that some of our services and transactions may take longer than usual during this period, except for Investment-Linked Policies which are not affected.


We remain committed to serving you and thank you for your understanding.

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Temporarily Closure Notice

The health and well-being of our customers and staff are of paramount importance to us. In line with the latest round of government advisory and measures to reduce the possibility of COVID-19 transmission, our Client Service Centre will be temporarily closed to all walk-in customers from 6 April until further notice.


If you require assistance,

  • Please login to our customer portal to retrieve your policy information or perform online transactions like A&H claims, Fund Switch, Update of Particulars and Document preference.
  • For enquiries, you can call us at +65 6833 8188 from 9:00 am – 6:00 pm (Mon – Fri, excluding public holidays) or submit it through our Contact Us form.



With these extra precautionary measures, we seek your understanding that some of our services and transactions may take longer than usual during this period, except for Investment-Linked Policies which are not affected.


We remain committed to serving you and thank you for your understanding.

View More
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