FAQs
Find answers to frequently asked questions about Manulife's policies below.
How do I update my residential address, contact number and email?
Log in to your account via MyManulife to update under 'My Account' or fill in the Personal Details Update form, you may mail or email the full set of form back to us.
Alternatively, you can also log on to our website, click on 'Contact' to send us a message and select the option 'I want to update personal details'.
I would like to find out my Policy Value or Fund Balance.
Log in to your account via MyManulife to check your policy value or fund balance.
How do I set up GIRO payment or check on current Payment Status?
For new GIRO application, we will need you to fill in and mail us the Interbank GIRO Form.
You may log in to your account via MyManulife to access the Payment details under your individual policies.
What is the procedure for Loan / Coupon application?
Download the Coupon/Bonus withdrawal form.
Download the Policy Loan Application form
Complete the application form and submit it to us via e-mail at forms@manulife.com or via mail.
How do I retrieve or check my Policy Number and Status?
Log in to your account via MyManulife to access your personal profile and policy details.
How do I surrender or withdraw from my policy?
Download the Surrender/Withdrawal form. Complete the form and mail the full set of form back to us with the following document(s): Copy of both sides of the NRIC / passport / identity card of the Policy owner, Trustees and Beneficiaries who signed on the Surrender / Withdrawal Form
How do I apply for regular withdrawals of my annuity policy?
If you wish to apply for regular withdrawals of your annuity policy, please complete the Regular Withdrawal – Variable Annuity Form. Submit the completed and signed form with all relevant documents to us through postal mail.
Where do I obtain the forms mentioned above?
You may print the forms from our website at: https://www.manulife.com.sg/services/forms.html
Where do I mail my forms / documents to?
Manulife (Singapore) Pte Ltd
8 Cross Street #15-01
Manulife Tower
Singapore 048424
How do I read my Investment-Linked Policy monthly statement?
To better understand your monthly statement, please review the guide here.
How does Manulife communicate with me on important policy matters ?
Most of our customers with an email address in our records would have been automatically enrolled for eComms (Email communications).
With eComms, you can play an important part in contributing to a green and eco-friendly environment, when most letters/statements would be issued to you via email instead of hardcopy.
There may, however, be occasions where we would rely on hardcopy notifications when eComms is not viable.
Further, with eComms, you need not worry about losing or misplacing your mails. You can access them online any time via our customer portal, MyManulife. Simply visit www.mymanulife.com.sg, register/log in and start accessing your documents.
At any point in time, should you wish to revert to hardcopy communication, you can activate this in MyManulife.
Where can I check if my Traditional Chinese Medicine (TCM) is eligible for reimbursement?
If submitting a Traditional Chinese Medicine (TCM) claim, kindly visit the TCM Practitioner Board link to check if the TCM practitioner is registered to ensure that your claim is eligible for reimbursement.
