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FAQs

Find answers to frequently asked questions about Manulife's policies below.

Log in to your account via MyManulife to update under 'My Account' or fill in the Personal Details Update form, you may mail or email the full set of form back to us.

Alternatively, you can also log on to our website, click on 'Contact' to send us a message and select the option 'I want to update personal details'.

Log in to your account via MyManulife to check your policy value or fund balance.

For new GIRO application, we will need you to fill in and mail us the Interbank GIRO Form.

You may log in to your account via MyManulife to access the Payment details under your individual policies.

Download the Coupon/Bonus withdrawal form.

Download the Policy Loan Application form

Complete the application form and submit it to us via e-mail at forms@manulife.com or via mail.

Log in to your account via MyManulife to access your personal profile and policy details.

Download the Surrender/Withdrawal form. Complete the form and mail the full set of form back to us with the following document(s): Copy of both sides of the NRIC / passport / identity card of the Policy owner, Trustees and Beneficiaries who signed on the Surrender / Withdrawal Form

If you wish to apply for regular withdrawals of your annuity policy, please complete the Regular Withdrawal – Variable Annuity Form. Submit the completed and signed form with all relevant documents to us through postal mail.

You may print the forms from our website at: https://www.manulife.com.sg/services/forms.html

Manulife (Singapore) Pte Ltd
8 Cross Street #15-01
Manulife Tower
Singapore 048424

To better understand your monthly statement, please review the guide here.

Most of our customers with an email address in our records would have been automatically enrolled for eComms (Email communications).

With eComms, you can play an important part in contributing to a green and eco-friendly environment, when most letters/statements would be issued to you via email instead of hardcopy.

There may, however, be occasions where we would rely on hardcopy notifications when eComms is not viable.

Further, with eComms, you need not worry about losing or misplacing your mails. You can access them online any time via our customer portal, MyManulife. Simply visit www.mymanulife.com.sg,  register/log in and start accessing your documents.

At any point in time, should you wish to revert to hardcopy communication, you can activate this in MyManulife.