Set up a GIRO arrangement
Arrange for premium payments to be automatically deducted from your bank account through GIRO. Choose one of the following methods based on your eligibility.
Apply for eGIRO
eGIRO (electronic GIRO) is a collaborative effort between the Association of Banks in Singapore (ABS), Monetary Authority of Singapore (MAS), and financial institutions. This initiative digitises the GIRO application process, resulting in a significant reduction in the GIRO set-up turnaround time to just a few minutes.
Instructions
1. Log in to your account on MyManulife or the Manulife SG App.
2. Click on the "Services" tab, then select “GIRO Application”.
3. Select the policy that you wish to apply for GIRO arrangement.
4. Select the bank for your GIRO arrangement, then confirm your details and premium amount.
5. You will be directed to the bank’s website to complete the GIRO application.
6. Follow the on-screen instructions to complete the process. You will receive a notification once the request is processed.
Apply for GIRO via POSB or DBS website
Instructions
1. Visit POSB or DBS website and login to your digibank account.
2. Go to "Add GIRO Arrangement".
3. Under Billing Organisation, select Manulife (S) Pte Ltd from the dropdown list.
4. Key in your Manulife Policy Number as the Bill Reference Number.
5. Check the "I do not want to set a payment limit" if you do not wish to set a payment limit.
6. If you wish to set a payment limit for the policy indicated, do enter the payment limit. By setting this payment limit, it limits the amount Manulife can collect from the selected bank account for the specific policy. A collection of the bill that exceeds this limit will be rejected.
Apply for GIRO via form submission
Before you apply:
- Please allow up to 60 days for your GIRO arrangement to be set up.
- A GIRO approval notification will be sent once your application has been successfully processed, indicating the start date of your GIRO deductions.
Until then, please continue making premium payments through other available payment methods. For more information on our premium payment options, click here.
- The Interbank GIRO Application Form must be signed by the bank account holder. The signature must match the bank's records.
Instructions
1. Download and complete Interbank GIRO Application form.
2. Mail the completed original hard copy form to the following address:
Manulife Client Service Centre
8 Cross Street
#15-01 Manulife Tower
Singapore 048424
Please ensure that the form is signed in wet ink. Click here to obtain the Business Reply Envelope for your submission.
How do I check for details on my GIRO arrangement?
You can review the details of your GIRO arrangement for each of your individual policies by logging into your MyManulife account or the Manulife SG App. Select the policy and click on the "Premium payment" tab. You can find your GIRO arrangement details under "Payment method".
How would I know if I have set up or terminated my GIRO arrangements?
You can access the payment details for your individual policies by logging into your MyManulife account or the Manulife SG App. Select the policy and click on the "Premium payment" tab.
When will my GIRO deduction commence?
After your GIRO application has been approved, you will receive the GIRO Approval notification which indicates your policy's GIRO deduction start date.
Generally, the scheduled GIRO start date will be determined based on your policy's premium due date and plan type (Accident & Health (A&H) plan or otherwise) as follows:
| Recurring GIRO deduction schedule | |||
|---|---|---|---|
| Type of Policies | Premium Due Date | First Deduction Date | Second Deduction Date |
| Whole Life, Term, Endowment, Retirement, Investment-linked Policies | 1st to 15th | 16th of the current month | 2nd of the next month |
| 16th to 31st | 2nd of the next month | 16th of the next month | |
| Accident & Health Policies | 1st to 15th | 16th of the previous month | 2nd of the current month |
| 16th to 31st | 2nd of the current month | 16th of the current month | |
| Ex-John Hancock Policies | 1st to 31st | 10th of the current month | 22nd of the current month |
Note:
- You will be informed of the GIRO deduction date in our approval letter once your GIRO application is approved.
- Should the scheduled deduction fall on a non-business day, the deduction will take place on the next business day.
- Your premium will be sent to the bank 5 business days prior to the actual deduction date. Therefore, any payments made during this period will not be able to stop the GIRO deduction, and any policy changes will not be reflected.
- GIRO deduction will not take place if the policy is under Premium Holiday or Premium Shortfall Charge.
- Change of bank account number will not change existing GIRO deduction date.
What happens when my GIRO deduction fails?
If your first GIRO deduction fails, we will attempt to make another deduction on the next scheduled date, as long as the policy is still in force. The GIRO deduction is scheduled on the 2nd or 16th of every month for all Manulife policies.
Why was my hard copy GIRO application rejected?
Hard copy GIRO applications are only available to:
- Corporate policy owners who are not DBS or POSB account holders; or
- Individual policy owners who wish to set up a GIRO arrangement with a bank that is not one of the nine participating banks: DBS/POSB, OCBC, UOB, Citibank, Standard Chartered, HSBC, Maybank, ICBC, and Bank of China.
A hard copy GIRO application may be rejected for a variety of reasons. Common reasons include:
- Incomplete or missing information on the application form;
- A signature that does not match the bank's records;
- Use of correction fluid, correction tape or unauthorised amendments on the form; or
- Failure to meet other bank validation requirements.
If you are eligible for eGIRO, we recommend applying online via MyManulife or the Manulife SG App. eGIRO performs upfront validation checks, helping to reduce errors and speed up the application process.
What are the fees and charges applicable for setting up a GIRO arrangement?
There are no fees or charges associated with setting up a GIRO arrangement.
How do I change my GIRO account?
To change the bank account used for GIRO deductions, simply set up a new GIRO arrangement. Once the new arrangement is successfully activated, it will automatically replace your existing GIRO arrangement. There is no need to cancel your existing GIRO arrangement before applying.
How long does it take to process my GIRO application?
eGIRO is a quick and convenient way to apply for GIRO, with setup typically completed within minutes.
For hard copy GIRO applications submitted using the Interbank GIRO Application Form, please allow up to 60 days for the GIRO arrangement to be processed and activated.
How do I know if my GIRO application is approved?
Once your GIRO arrangement has been successfully set up, we will send you a GIRO approval notification indicating the start date of your GIRO deductions. The notification will be delivered via electronic statements or mail, based on your preferred document delivery method.
Will I receive GIRO payment alerts on my GIRO arrangement?
For each scheduled GIRO deduction, we will submit a request to your bank to deduct the premium from your designated bank account. Depending on your notification settings with your bank, you may receive a notification when the deduction is made. You may also refer to your bank statement to confirm the deduction.
If a GIRO deduction is unsuccessful, we will send you a Notice of Unsuccessful GIRO Deduction. If the unsuccessful deduction is the first attempt and your policy remains in force, we will make a second deduction attempt.
