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Who we are

We are here to make every day better

Every day you face decisions about your future –decisions about education, healthcare, investing, or planning for retirement. These decisions can be complex and confusing.

We are here to give you the confidence to make these decisions. We call this mission - Decisions made easier. Lives made better. And we want to make it a reality, every day.

A few facts about Manulife Financial Corporation

Manulife Financial Corporation is a leading international financial services provider that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and our global wealth and asset management segment, Manulife Investment Management, serves individuals, institutions and retirement plan members worldwide. At the end of 2020, we had more than 37,000 employees, over 118,000 agents, and thousands of distribution partners, serving over 30 million customers.

As of June 30, 2021, we had CAD$1.3 trillion (US$1.1 trillion) in assets under management and administration, and in the previous 12 months we made $31.3 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

In Singapore, we have been assigned an insurer financial strength rating of AA- with a stable outlook by S&P Global ratings. In 2015, Manulife and DBS entered into an exclusive 15-year regional bancassurance partnership, covering Hong Kong, China Mainland, Indonesia and Singapore.

Our Focus

Portfolio optimization

We are actively managing our capital to ensure we can deliver the best returns and cash generation possible, while reducing risk and volatility.

Expense efficiency

We are getting our cost structure into fighting shape and simplifying and digitizing our processes to position us for efficient growth.

Accelerating growth

We are accelerating growth in our highest potential businesses, including Asia, Global WAM, global behavioural insurance, and group benefits in Canada. 

Digital customer leader

We are putting customers first and improving how our customers interact with us to ensure we exceed their expectations and we are using digitization and innovation to do so. 

High-performing team

Fostering a culture that is inclusive, engages every employee, and makes our company a compelling place for talented people to join and build their careers is foundational to the success of our transformation.