Security Advisory
As digital transactions grow more common, scammers are using advanced tactics to exploit vulnerabilities and target individuals, resulting in significant financial losses for individuals.
Manulife Singapore staff and our financial representatives are committed to ensuring your security, and we will:
1. Never call on behalf of the Monetary Authority of Singapore (MAS).
2. Never request money transfers on behalf of MAS.
3. Never ask for money transfers to any bank account over the phone. For payment of premiums, do refer to https://www.manulife.com.sg/en/self-serve/make-payment.html for our official payment channels.
4. Never request for your personal or financial credentials, such as passwords, one-time PINs (OTPs), or security codes, via phone or email.
If you're unsure whether a communication is legitimate:
- Verify the source: Check if it originated from official Manulife communication channels. You can view our official channels in the "Manulife communication channels" tab.
- Suspicious communication: If you receive communication claiming to be from Manulife that isn’t from our official channels, or encounter websites impersonating Manulife, consider the following actions:
If you are a victim
- Contact the ScamShield Helpline at 1799 for immediate assistance.
- Inform us via our hotline at 6833 8188 (available Monday to Friday, 9am – 5pm, excluding public holidays) or submit a form here.
If you wish to report fraud
- Contact the ScamShield Helpline at 1799 for assistance, or submit a form to us here.
