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Our leadership team

Armed with in-depth management and industry expertise as well as a common vision to be the most professional company, our leaders will ensure that the future of Manulife Singapore remains one of growth, opportunity and excellence.

Dr Khoo Kah Siang

President & Chief Executive Officer

Dr Khoo Kah Siang is the President and CEO of Manulife Singapore and a member of Manulife's Asia Division Executive Committee. He is responsible for the overall development of Manulife's business operations in Singapore.

This includes key business segments - protection, retirement solutions, high net worth and wealth management – across a multi-channel distribution platform. Dr Khoo has vast experience in financial services, particularly in Singapore, with a proven track record in multiple leadership roles. With a career spanning over 20 years, his experience includes being the Singapore CEO for Great Eastern Life, Deputy Director at the Monetary Authority of Singapore, a Distinguished Fellow of the Institute of Banking and Finance, and the President of the Life Insurance Association of Singapore. A Fellow of the Institute of Actuaries, UK, Dr Khoo holds a Doctorate in Statistics from the University of Kent, Canterbury, UK.

Jenny Teo

Chief Financial Advisory Officer

Jenny Teo is the Chief Financial Advisory Officer of Manulife Singapore. In her role, Jenny is responsible for driving the continued success of Manulife Singapore’s multi-channel distribution strategy and overseeing the company’s agency, financial advisors and international brokers distribution channels.

A seasoned industry professional, Jenny has close to 25 years of extensive experience in progressive leadership roles handling business development, account management and sales across all channels of insurance distribution. Jenny has a proven and consistent track record in transforming business units to deliver extraordinary results. She started her career in an insurance agency force and achieved success as a Million Dollar Round Table (MDRT) financial adviser, before moving on to become an agency leader. Since then, she has also held various senior positions within leading companies in the life insurance industry. Jenny holds a Bachelor of Business Administration from the National University of Singapore.

Yeo Yee Han

Chief Risk Officer

Yee Han is the Chief Risk Officer of Manulife Singapore. In her role, she is responsible for overseeing the overall risk profile of the company. This includes promoting a risk-awareness culture, establishing and maintaining an enterprise risk – management framework.

She has more than 15 years of experience in the Insurance Industry and had worked in different functions ranging from Finance, Actuarial, Risk Management and Product. She has also worked in a mix of global, regional and local roles with other international insurers. Yee Han joined Manulife in late 2014 in Thailand as the CFO. She moved back to Singapore in 2016 to join Regional DBS Bancassurance team before taking up the current role. Yee Han holds a Bachelor of Business, specialising in Actuarial Science in Nanyang Technological University. She is also a Fellow of Institute of Actuaries, United Kingdom.

Angie Ng

Chief Human Resources Officer

Angie Ng is responsible for leading the Human Resources (HR) function in Manulife Singapore. She is a seasoned HR professional with over 20 years of experience in developing and implementing various strategic people initiatives for leading business organisations in Singapore.

She has worked across different sectors including in the life insurance industry, covering various HR expertise domains such as employee relations, benefits and resourcing. She is passionate about the success of people and designing initiatives to help organisations foster a high-performance culture. She holds a Master in Business Administration from the University of Hull (UK).

Jonathan Tan

Chief Legal and Compliance Officer

Jonathan Tan is the Chief Legal and Compliance Officer of Manulife Singapore. His main responsibility is to head and supervise the Legal, Compliance and Quality Assurance functions, working closely with the company’s management, other business units and regulators.

A qualified lawyer, Jonathan has over 10 years of progressive senior leadership and regional APAC experience managing the Compliance function for multinational financial institutions, with a focus on AML and Regulatory Compliance. In his most recent appointment, he was the Assistant General Counsel (Asia) of a global insurance broker, heading the Legal and Compliance function for eight countries. Earlier in his career, Jonathan spent over a decade in law firms specialising in corporate legal work and commercial litigation. Jonathan holds a law degree from the National University of Singapore, and was admitted as an Advocate and Solicitor in Singapore in 1996. He is also a certified Anti-Money Laundering specialist.

Tan Lay Hoon

Chief Operations Officer

Lay Hoon is responsible for overseeing the company's Information Services, Operations Strategy and Transformation, Procurement, Office Management and Operations division that includes new business, underwriting, claims, client services, and advisory and policy services.

Lay Hoon has more than 22 years of experience working in both local and multinational insurers as well as broking and consulting firms. Her experience spans across different lines of businesses such as life, health, group and general insurance as well as investment platforms. She has held various corporate roles in operations, sales management, compliance and product development. Prior to joining Manulife, she was an independent management consultant. Besides her strong local experience, Lay Hoon had also worked in Hong Kong in 2004 in a regional sales management role and in Shanghai in 2006 to open up the broking arm for a consulting firm. Lay Hoon graduated from Nanyang Technological University with a Bachelor of Business Studies majoring in Actuarial Science. She is a Fellow of the Life Management Institute.

Leslie Wee

Chief Bancassurance Officer

Leslie is a seasoned leader with close to 20 years of progressive experience in the financial & insurance industry. He joins us from Standard Chartered Bank, Singapore, where his most recent role was the Head of Bancassurance (Wealth Management) developing both the Life and General Insurance business within the bank. 

Prior to this role, Leslie had both local and regional experience across a breadth of core insurance functions including managing IFA and Broker distribution channels, agency business development, distribution operations and rolling out channel transformational projects across multiple countries. Leslie graduated from the National University of Singapore with a Bachelor of Arts & Social Sciences in 1998.

Darren Thompson

Chief Product Officer

Darren holds an Honours Bachelor of Science Degree (Physics & Mathematics) from Saint Mary's University in Canada as well as professional actuarial credentials from the United States and Canada.  United States: Fellow of the Society of Actuaries (FSA) and Member of the American Academy of Actuaries (MAAA);  Canada: Fellow of the Canadian Institute of Actuaries (FCIA).

Darren has 25 years of industry experience and has been with Manulife & John Hancock for 18 years in various roles of increasing responsibility: Product Development, Pricing, Asset Liability Management, Business Transformation, Wealth Management and Valuation & Financial Reporting. Before joining Manulife Singapore in the CPO role, Darren lead the VST project for US Insurance, overhauling financial reporting on $100B in general account reserves, leading to reduced reporting timelines with significant cost reductions as well as improving quality of results.

Felix Lai

Chief Financial Officer

Felix Lai is the Chief Financial Officer of Manulife Singapore. He is responsible for the actuarial and finance functions which includes financial reporting, strategic and business planning, capital management, asset-liability management, reinsurance management, product oversight, and merger and acquisition.

As a member of Manulife Singapore's Senior Management Team, Felix also plays an active part in the overall strategy and direction of Manulife Singapore's operation. Felix has over two decades of international insurance experience, with extensive experience in the Asia Region, particularly have been based in China, Hong Kong, Taiwan, Singapore and Vietnam. Felix joined Manulife in 2010 and was CFO of Manulife Taiwan and Manulife Vietnam prior to joining the Singapore operation. Felix holds a Master of Economics degree from the Macquarie University in Sydney and is a Fellow of the Institute of Actuaries of Australia. Felix is very excited to be part of a world class team helping make decisions easier and lives better for our customers.

Corporate Governance

 

The Board is responsible for the stewardship of the Company. Directors are responsible for overseeing the management of the business and affairs of the Company. The Board meets at least three times annually. The members of the Board have ready access to management accounts and members of the management team at any time as per their request. Material transactions will be presented to the Board for approval as organized by the Company Secretary.

List of Members

  • Steven Yeo (Chairperson)
  • Dr Khoo Kah Siang
  • Neo Ban Chuan
  • Ian Tham
  • Edwin Khoo
  • Betty Pun
  • Vibha Coburn

The Audit Committee is responsible for assisting the Board of Directors in its oversight role with respect to the quality and integrity of financial information, the effectiveness of the Company's risk management and compliance practices, the external auditors' performance, the performance of the Company's internal audit function, and the Company's compliance with legal and regulatory requirements.

List of Members

  • Neo Ban Chuan, Chairman
  • Ian Tham Khean Hin
  • Betty Pun Po Ping

The Board considers that there is at present no need to establish an Executive Committee.

The Board of Manulife (Singapore) Pte. Ltd. has assumed the responsibility of the Nominating Committee locally. The members of our Board as well as the key executives are appointed after deliberation at the local Board level and such appointments are also based on the broader guidelines provided by the Global Head Office. Manulife (Singapore) Pte. Ltd. is a private company and a wholly owned subsidiary of Manulife Financial. As we are committed to ensuring the long-term success and protection of our policy holders, the Company only seeks to appoint fit and proper candidates who are qualified for the office to the Board.

The Board of Manulife (Singapore) Pte. Ltd. has assumed the responsibility of the Remuneration Committee locally. The considerations on executive remuneration are based on our global human resource strategy, policies and framework as well as performance evaluation.

The Executive Investment Committee has responsibility to assist the Board to monitor the investment strategies and processes in place for the Company in relation of the investment activities which the Company carries out on its own behalf of policyholders. As such the Executive Investment Committee exercises the authority and power delegated to it by the Board.

The Committee shall consist of a minimum of 4 members and shall at all times include among its membership, the Chief Executive Officer, Appointed Actuary and the Chief Investment Officer.

The Board is responsible for overseeing the Company's management of its principal risks. The Board delegates accountability for risk management to the Chief Executive Officer of the Company, who is assisted by the Chief Risk Officer, and other members of the Executive Risk Committee in carrying out this responsibility. The Executive Risk Committee shall comprise a minimum of 5 members and shall at all times include among its membership, The Chief Executive Officer, the Appointed Actuary, Chief Risk Officer and Chief Legal & Compliance Officer.

Important Notice

We are glad to inform that our Client Service Centre (excluding Cashier payment counters) will resume operations from 2 June 2020 (Tue)! This is in conjunction with our country's gradual exit of the circuit breaker period. To protect the safety of our customers and staff, we have put in place stringent precautionary staff measures such as  wearing face shields and masks.

 

While we are more than happy to serve you in person, we encourage you to use our suite of digital offerings for your needs, including the customer online portal - MyManulife, Digital Payments (PayNow, Internet Banking, AXS, eGIRO) and Softcopy Form Submissions.

 

If you need assistance, please submit your enquiry through our Contact us form or call us at 6833 8188, 9am-6pm Mon-Fri (excluding Public Holidays), we’ll be happy to help. Thank you.  

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Important Notice

We are glad to inform that our Client Service Centre (excluding Cashier payment counters) will resume operations from 2 June 2020 (Tue)! This is in conjunction with our country's gradual exit of the circuit breaker period. To protect the safety of our customers and staff, we have put in place stringent precautionary staff measures such as  wearing face shields and masks.

 

While we are more than happy to serve you in person, we encourage you to use our suite of digital offerings for your needs, including the customer online portal - MyManulife, Digital Payments (PayNow, Internet Banking, AXS, eGIRO) and Softcopy Form Submissions.

 

If you need assistance, please submit your enquiry through our Contact us form or call us at 6833 8188, 9am-6pm Mon-Fri (excluding Public Holidays), we’ll be happy to help. Thank you.  

View More
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