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Our people

Dr Khoo Kah Siang

President & Chief Executive Officer

Kah Siang is the President and CEO of Manulife Singapore and a member of Manulife's Asia Division Executive Committee. He is responsible for the overall development of Manulife's business operations in Singapore.

Kah Siang says, "Every day better is living out our mission authentically and passionately, to make lives better for our employees and customers."

Kah Siang has held multiple industry leadership roles in the past, including President of the Life Insurance Association, Board member of Singapore College of Insurance, and Member of MAS Financial Centre Advisory Panel. Kah Siang was conferred the prestigious Distinguished Fellow of IBF in 2015. Since 2019, he has been the chairperson of the inaugural Singapore Insurance Culture and Conduct Steering Committee to elevate standards of culture and conduct in the insurance industry. Kah Siang is passionate about developing people including leaders in a value-based organisation to deliver innovative solutions and services to the customers, and strong returns to shareholders.

A Fellow of the Institute of Actuaries, UK, Kah Siang holds a Doctorate in Statistics from the University of Kent, Canterbury, UK.

Khoo Poh Huat

Chief Distribution Officer

Khoo Poh Huat is the Chief Distribution Officer of Manulife Singapore. In his role, Poh Huat is responsible for driving growth across all our FA channels, in particular Manulife Financial Advisers (MFA), Manulife Advisory Group (MAG), local FA partners and international brokers. He also leads our distribution transformation agenda to ensure we deliver on our digitization and distribution experience initiatives in the FA space.

Poh Huat believes that "Every day better is about giving our distributors an exceptional experience so that they can serve our customers better."

Poh Huat is a seasoned life insurance professional with over 25 years of experience in progressive leadership roles in the UK and Singapore spanning life insurance consultancy, sales distribution, actuarial, finance and investments.

His most recent appointment was as Chief Executive Officer of Manulife Financial Advisers Singapore where he was responsible for overseeing all aspects of the firm’s operations and charting its strategic direction. Prior to that, he was the Chief Financial Officer and Appointed Actuary for Manulife Singapore.

Poh Huat is a graduate of the London School of Economics, UK and is a Fellow of the Institute of Actuaries, UK.

Yeo Yee Han

Chief Risk Officer

Yee Han is the Chief Risk Officer of Manulife Singapore. In her role, she is responsible for overseeing the overall risk profile of the company. This includes promoting a risk-awareness culture, establishing and maintaining an enterprise risk – management framework.

Yee Han believes that "Every day better is to have a positive work environment that embraces various cultures, ethnic beliefs, and diversity, where everyone could be comfortable to bring their true self to work."

She has more than 15 years of experience in the Insurance Industry and had worked in different functions ranging from Finance, Actuarial, Risk Management and Product. She has also worked in a mix of global, regional and local roles with other international insurers. Yee Han joined Manulife in late 2014 in Thailand as the CFO. She moved back to Singapore in 2016 to join Regional DBS Bancassurance team before taking up the current role. Yee Han holds a Bachelor of Business, specialising in Actuarial Science in Nanyang Technological University. She is also a Fellow of Institute of Actuaries, United Kingdom.

Jessie Cheing

Chief Human Resources Officer

Jessie Cheing is the Chief Human Resources Officer of Manulife Singapore. She is responsible for developing and securing the high-performing team priorities to achieve our bold ambition in Singapore. This includes attracting and developing diverse talent, and building an inclusive culture of continuous learning and recognition across the organisation.

Jessie feels that every day better is about empowering colleagues’ growth, and well-being, driving inclusive opportunities, and accelerating a sustainable future for our customers, partners and communities.

Jessie holds a Master of Business Administration from Rutgers Business School and a Bachelor in Accounting and Finance from London School of Economics and Political Science. She has 20 years of human resources and transformation project experience in the financial services, consumer goods, automotive and pharmaceutical industries across Asia.

Jonathan Tan

General Counsel

Jonathan Tan is the General Counsel of Manulife Singapore. His main responsibility is to head and supervise the Legal and Compliance functions, working closely with the company's management, other business units and regulators.

Jonathan believes that "Every day better comes about simply by doing what is right for the customers, the business and the people around us, and through a greater appreciation for the diverse cultures and preferences amongst us."

A qualified lawyer, Jonathan has over 10 years of progressive senior leadership and regional APAC experience managing the Compliance function for multinational financial institutions, with a focus on AML and Regulatory Compliance. In his most recent appointment, he was the Assistant General Counsel (Asia) of a global insurance broker, heading the Legal and Compliance function for eight countries. Earlier in his career, Jonathan spent over a decade in law firms specialising in corporate legal work and commercial litigation. Jonathan holds a law degree from the National University of Singapore, and was admitted as an Advocate and Solicitor in Singapore in 1996. He is also a certified Anti-Money Laundering specialist.

Thomas Lee

Chief Product Officer

Thomas is responsible for managing product development and pricing initiatives from inception through launch and ensuring that products meet customers' needs and stated goals for profitability and risk.

According to Thomas, "Every day better is about driving the breakthrough in the company and in the industry to better serve our customers."

Thomas is a qualified actuary with significant experience in the insurance space. Since joining Manulife Regional Office in Hong Kong in 2006, he has held progressive roles in valuation, pricing, and mergers & acquisitions across the region. He was previously the Appointed Actuary of Manulife Malaysia before moving to Singapore to lead the Pricing Department in 2019.

James Malin

Chief Financial Officer

James Malin is the Chief Financial Officer of Manulife Singapore. He is responsible for the actuarial and finance functions which includes financial reporting, strategic and business planning, capital management, asset-liability management, reinsurance management, product oversight, and merger and acquisition.

James says, "Every day better is about working together to capitalize on the strengths of our people to provide the best values and services for our customers."

As a member of Manulife Singapore's Senior Management Team, James also plays an active part in the overall strategy and direction of Manulife Singapore's operation. Prior to this, James was the Vice President of Capital Management in the Manulife Group Treasury and Capital department, leading quality reporting of capital results for the consolidated Manulife group, and successful implementation of the IFRS17 accounting changes associated with the Canadian capital framework. He was also recently the Chair of the Capital Committee for the Canadian Life and Health Insurance Association (CLHIA). James brings extensive experience and expertise to this role. He is a seasoned financial leader and qualified actuary with 29 years of work experience in the life insurance industry. He has held progressively senior leadership in actuarial positions in the areas of pricing and product development, financial reporting, reinsurance, risk management, and most recently in capital management. James holds a Bachelor of Mathematics from the University of Waterloo and is a Fellow of the Canadian Institute of Actuaries.  

James is very excited to be part of a world class team helping make decisions easier and lives better for our customers.

Benedict Jones

Chief Transformation and Operations Officer

Benedict is responsible for leading organisation-wide strategic initiatives to advance Manulife Singapore’s technology, digitization and modernisation agenda to bring broader, deeper and more sustainable changes in systems, processes and ways of working. Ben leads the Operations function that is foundational to our business transformation efforts and also assumes the role of a change champion to lead the Customer Experience Transformation (CXT) journey, partnering across different functions in the organization to re-define and enable a holistic and exceptional customer and distributor experience.

Benedict believes that "digital transformation is key to meeting the evolving needs of our customers and making their every day better."

With a career spanning 25 years in financial services and consulting, Benedict has held senior leadership roles in Singapore, Australia as well as across Asia Pacific in the areas of Strategy, Distribution, Operations, Digital, Technology, Change & Transformation. Much of Benedict’s career has been with Allianz and AIG.  He also has held roles at Insurance Australia Group and HIH Insurance.  

Benedict is a Chartered Accountant (CA ANZ) and Graduate of the Australian Institute of Company Directors, holding a Masters of Business in Accounting & Finance from University of Technology, Sydney.

Sachin Savla

Chief Information Officer

Sachin Savla is the Chief Information Officer of Manulife Singapore. Sachin oversees the strategic management and implementation of Manulife Singapore's information technology systems to drive innovation, efficiency, and pioneer digital innovations to elevate operational excellence and customer-centric solutions within the insurance industry.

Sachin believes that "Every day better is about being customer-centric and creating systems that help us serve our customers better."

With over 20 years of experience in Information Technology, Sachin is a seasoned professional specialising in the Insurance Domain. Before joining Manulife Singapore, Sachin spent over a decade at Allianz, contributing significantly to life, health, and general insurance systems while working both in the Asian markets and at the regional office. His extensive background also includes substantial contributions to IT consulting firms, where he played pivotal roles in consulting and product management. Sachin is a postgraduate from Mumbai University, India, and holds a master's degree in commerce, specialising in financial accounting.

Leah Ng

Chief Bancassurance Officer

Leah is responsible for accelerating our bancassurance partnership with DBS and delivering business growth for Manulife Singapore. Leah will also champion transformation and digitisation efforts to strengthen our bancassurance capabilities; enabling best-in-class customer experiences with holistic health & protection, retirement, and other financial solutions offerings to help more people make every day better.

According to Leah, "Every day better is about owning the change that we want, empowering our people to deliver exceptional solutions and support to our Distribution partners, and in turn helping our customers fulfil their promises to their loved ones."

Leah was Chief Distribution Officer at HSBC Insurance in 2018. Before joining HSBC, Leah was Head of Wealth and High Net Worth at Manulife Singapore. Leah has more than 20 years of established track record and specialised experience in life insurance, business development, and distribution management, across bancassurance, HNW brokerages in APAC, as well as agency and financial advisory firms.

Leah holds a Bachelor of Business (Banking & Finance) from the Nanyang Technological University of Singapore. 

Mark Czajkowski

Chief Marketing Officer

Mark leads the Marketing, Communications, Customer Experience, and Advanced Analytics capabilities for Manulife Singapore. He built and scaled Advanced Analytics, Customer Experience and Marketing functions for Manulife Japan to deliver an improved experience for our customers and distributors.

Mark believes that "Every day better is about having the mindset to challenge the status quo and doing better for our customers and partners consistently."

Mark has over 15 years of experience across multiple leadership roles in Singapore, Japan and Australia, spanning consulting, start-up and financial services industries. Prior to his roles at Manulife, Mark held numerous advisory positions with IBM Business Consulting Services and Macquarie Group.

Mark holds a Bachelor of Science in Information Technology from the University of Technology Sydney.

Corporate Governance


The Board is responsible for the stewardship of the Company. Directors are responsible for overseeing the management of the business and affairs of the Company. The Board meets at least four times annually. The members of the Board have ready access to management accounts and members of the management team at any time as per their request. Material transactions will be presented to the Board for approval as organized by the Company Secretary.

List of Members

  • Sachin N. Shah
  • Dr Khoo Kah Siang
  • Neo Ban Chuan
  • Ian Tham
  • Edwin Khoo
  • Michael Thomssen
  • Paul Faulkner
  • Yen Saw

The Audit Committee is responsible for assisting the Board of Directors in its oversight role with respect to the quality and integrity of financial information, the effectiveness of the Company's risk management and compliance practices, the external auditors' performance, the performance of the Company's internal audit function, and the Company's compliance with legal and regulatory requirements.

List of Members

  • Neo Ban Chuan (Chairperson)
  • Ian Tham
  • Michael Thomssen
  • Edwin Khoo
  • Paul Faulkner
  • Yen Saw

The Board Risk Committee (BRC) assists the Board of Directors in reviewing the Company's principal risks and the Company's risk appetite, overseeing the Company's management of its principal risks, monitoring the Company's performance against its risk management framework, monitoring the Company's risk exposure to ensure they are within the approved limits and applicable policies and regulations, and assessing the Company's risk management action plans.

The BRC, comprising Ian Tham Khean Hin (Chairperson), Neo Ban Chuan, Edwin Khoo, Paul Faulkner and Yen Saw, has the authority to conduct investigations into any matters within its scope of responsibility and obtain advice and assistance from outside legal, accounting, or other advisors, as necessary, to perform its duties and responsibilities.

The Board considers that there is at present no need to establish an Executive Committee.

The Board of Manulife (Singapore) Pte. Ltd. has assumed the responsibility of the Nominating Committee locally. The members of our Board, as well as the key executives, are appointed after deliberation at the local Board level and such appointments are also based on the Manulife enterprise-wide guidelines provided by the Manulife Global Head Office at Toronto, Canada. As we are committed to ensuring the long-term success and protection of our policy holders, the Company only seeks to appoint fit and proper candidates who are qualified for the office to the Board.

The Board of Manulife (Singapore) Pte. Ltd. has assumed the responsibility of the Remuneration Committee locally. The considerations on executive remuneration are based on our global human resource strategy, policies and framework as well as performance evaluation.

The Executive Investment Committee is responsible for assisting the Board to review the investment strategies and processes established for the Company's investment activities that the Company carries out on behalf of its policyholders, monitor the performance of such investment activities, and review and approve investment thresholds and limits in line with local regulations and Manulife enterprise-wide policies.

The Committee comprises a minimum of 4 members and shall at all times include among its membership, the Chief Executive Officer, Appointed Actuary and the Head of Investments.

List of Members

  • Dr Khoo Kah Siang (Chairperson)
  • James Malin
  • Ellen Leung
  • Yeo Yee Han
  • Thomas Lee
  • Rachel Wong

The Executive Risk Committee functions as a delegate of the Company's senior management to manage the key risks in the day-to-day operations of the Company. The Executive Risk Committee comprises a minimum of 7 members and shall at all time include among its members, the Chief Executive Officer, the Appointed Actuary, Chief Risk Officer, and General Counsel. Key risks or material risk trends will be escalated by the Executive Risk Committee to the attention of the Board Risk Committee.

List of Members

  • The Executive Risk Committee comprises all the Senior Leadership Team, the Appointed Actuary and the Pricing Officer.