Kah Siang is the President and CEO of Manulife Singapore and a member of Manulife's Asia Division Executive Committee. He is responsible for the overall development of Manulife's business operations in Singapore.
Kah Siang says, “Every day better is living out our mission authentically and passionately, to make lives better for our employees and customers.”
Khoo Poh Huat is the Chief Distribution Officer of Manulife Singapore. In his role, Poh Huat is responsible for driving growth across all our FA channels, in particular Manulife Financial Advisers (MFA), Manulife Advisory Group (MAG), local FA partners and international brokers. He also leads our distribution transformation agenda to ensure we deliver on our digitization and distribution experience initiatives in the FA space.
Poh Huat believes that “Every day better is about giving our distributors an exceptional experience so that they can serve our customers better”
Yee Han is the Chief Risk Officer of Manulife Singapore. In her role, she is responsible for overseeing the overall risk profile of the company. This includes promoting a risk-awareness culture, establishing and maintaining an enterprise risk – management framework.
Yee Han believes that “Every day better is to have a positive work environment that embraces various cultures, ethnic beliefs, and diversity, where everyone could be comfortable to bring their true self to work. “
Jessie Cheing is the Chief Human Resources Officer of Manulife Singapore. She is responsible for developing and securing the high-performing team priorities to achieve our bold ambition in Singapore. This includes attracting and developing diverse talent, and building an inclusive culture of continuous learning and recognition across the organisation.
Jessie feels that every day better is about empowering colleagues’ growth, and well-being, driving inclusive opportunities, and accelerating a sustainable future for our customers, partners and communities.
Jonathan Tan is the Chief Legal and Compliance Officer of Manulife Singapore. His main responsibility is to head and supervise the Legal, Compliance and Quality Assurance functions, working closely with the company’s management, other business units and regulators.
Jonathan believes that "Every Day Better comes about simply by doing what is right for the customers, the business and the people around us, and through a greater appreciation for the diverse cultures and preferences amongst us."
Darren holds an Honours Bachelor of Science Degree (Physics & Mathematics) from Saint Mary's University in Canada as well as professional actuarial credentials from the United States and Canada. United States: Fellow of the Society of Actuaries (FSA) and Member of the American Academy of Actuaries (MAAA); Canada: Fellow of the Canadian Institute of Actuaries (FCIA).
According to Darren, "Every day better is about transforming our business to meet the evolving needs of our customers."
Felix Lai is the Chief Financial Officer of Manulife Singapore. He is responsible for the actuarial and finance functions which includes financial reporting, strategic and business planning, capital management, asset-liability management, reinsurance management, product oversight, and merger and acquisition.
Felix says, "Every day better is about staying focused and working together to provide the best values and services for our customers."
Benedict is responsible for leading organisation-wide strategic initiatives to advance Manulife Singapore’s technology, digitization and modernisation agenda to bring broader, deeper and more sustainable changes in systems, processes and ways of working. Ben leads the Operations function that is foundational to our business transformation efforts and also assumes the role of a change champion to lead the Customer Experience Transformation (CXT) journey, partnering across different functions in the organization to re-define and enable a holistic and exceptional customer and distributor experience.
Benedict believes that “digital transformation is key to meeting the evolving needs of our customers and making their every day better”.
Sean is responsible in driving our bancassurance partnership with DBS to greater heights, and renewing/ establishing new partnerships for Manulife. Sean will also champion the transformation and digitisation efforts to strengthen our bancassurance capabilities; enabling best-in-class customer experiences with holistic health & protection, retirement and other financial solutions offerings to help more people make every day better.
According to Sean, "Every day better is about empowering and enabling our customers to future proof their aspirations and goals for a better tomorrow. It starts with being there for them at every step of their life journey."
Mark leads the Marketing, Communications, Customer Experience, and Advanced Analytics capabilities for Manulife Singapore. He built and scaled Advanced Analytics, Customer Experience and Marketing functions for Manulife Japan to deliver an improved experience for our customers and distributors.
Mark believes that “Every day better is about having the mindset to challenge the status quo and doing better for our customers and partners consistently.”
The Board is responsible for the stewardship of the Company. Directors are responsible for overseeing the management of the business and affairs of the Company. The Board meets at least three times annually. The members of the Board have ready access to management accounts and members of the management team at any time as per their request. Material transactions will be presented to the Board for approval as organized by the Company Secretary.
List of Members
The Audit Committee is responsible for assisting the Board of Directors in its oversight role with respect to the quality and integrity of financial information, the effectiveness of the Company's risk management and compliance practices, the external auditors' performance, the performance of the Company's internal audit function, and the Company's compliance with legal and regulatory requirements.
List of Members
The Board Risk Committee (BRC) assists the Board of Directors in reviewing the Company’s principal risks and the Company’s risk appetite, overseeing the Company’s management of its principal risks, monitoring the Company’s performance against its risk management framework, monitoring the Company’s risk exposure to ensure they are within the approved limits and applicable policies and regulations, and assessing the Company’s risk management action plans.
The BRC, comprising three independent directors (namely, Ian Tham Khean Hin (Chairperson), Neo Ban Chuan and Edwin Khoo), has the authority to conduct investigations into any matters within its scope of responsibility and obtain advice and assistance from outside legal, accounting, or other advisors, as necessary, to perform its duties and responsibilities.
The Board considers that there is at present no need to establish an Executive Committee.
The Board of Manulife (Singapore) Pte. Ltd. has assumed the responsibility of the Nominating Committee locally. The members of our Board, as well as the key executives, are appointed after deliberation at the local Board level and such appointments are also based on the Manulife enterprise-wide guidelines provided by the Manulife Global Head Office at Toronto, Canada. As we are committed to ensuring the long-term success and protection of our policy holders, the Company only seeks to appoint fit and proper candidates who are qualified for the office to the Board.
The Board of Manulife (Singapore) Pte. Ltd. has assumed the responsibility of the Remuneration Committee locally. The considerations on executive remuneration are based on our global human resource strategy, policies and framework as well as performance evaluation.
The Executive Investment Committee is responsible for assisting the Board to review the investment strategies and processes in place for the Company’s investment activities that are the Company carried out on behalf of its policyholders, monitor the performance of such investment activities, and review and approve investment thresholds and limits in line with local regulations and Manulife enterprise-wide policies.
The Committee comprises a minimum 4 members and shall at all times include among its membership, the Chief Executive Officer, Appointed Actuary and the Head of Investments.
List of Members
The Executive Risk Committee functions as a delegate of the Company’s senior management to manage the key risks in the day-to-day operations of the Company. The Executive Risk Committee comprises a minimum 7 members and shall at all time include among its members, the Chief Executive Officer, the Appointed Actuary, Chief Risk Officer and Chief Legal & Compliance Officer. Key risks or material risk trends will be escalated by the Executive Risk Committee to the attention of the Board Risk Committee.
List of Members