Make a change to your policy

Surrender or withdraw a policy

Apply to surrender or withdraw a policy in full or partially.

Instructions

A policy with an accumulated cash value can be surrendered for cash. That said, do note that surrendering your policy may have the following consequences:

You will lose the valuable benefits and coverage of your policy.
You may not be able to meet your long-term financial objective(s).
You may not be able to obtain a similar level of protection on the same terms in the future.

If you would like to continue your policy but seek assistance with premium payments, we urge you to speak to your Representative to discuss your options.

If you would still like to proceed with the policy surrender, please refer to the FAQs below:

FAQs

How to upload form to MyManulife

For partial withdrawal of investment-linked policies, or full surrender of other policies

Please submit the completed Surrender/Withdrawal Form along with any supporting documents through one of the following channels:

Upload the form to our customer portal MyManulife (refer to steps below).
Alternatively, you can mail the completed original hard copy form to the following address:
Manulife (Singapore) Private Limited
8 Cross Street
#15-01 Manulife Tower
Singapore 048424

Please ensure that the form is signed in wet ink. Click here to obtain the Business Reply Envelope for your submission.

If you do not have a MyManulife account, you can easily follow the step-by-step instructions here to create your account.

How to upload form to MyManulife

1. Log into your account via MyManulife.

2. Click on "Servicing".

3. Under "Upload Forms", click on "Other Transactions". Follow the instructions on the page to submit the completed form.

For full surrender of investment-linked policies

Approach your Representative who will be able to assist you on this matter.

For termination of policies during freelook period

Approach your Representative who will be able to assist you on this matter. The refund process will take 5-10 working days after we receive your request.

For non-investment linked policy
We will refund 100% of the premium without interest, less any medical and other expenses incurred by Manulife.

For investment linked policy
We will refund the market value of the investment units of the policy, less any medical, welcome bonus (if applicable) and other expenses incurred by Manulife.

If you do not have a Representative, or if your policy has a trust arrangement, you may submit the request via the Contact Us form.

How do I check my surrender value?

1. Log into your account via MyManulife.

2. Select the relevant policy from the dashboard.

For non-investment linked policies

3. Under the "Financial information" tab, scroll to the bottom of the page. Find the Net Surrender Value under "Surrender" or "Net surrender value".

For investment linked policies

3. Under the "Investment & Balance" tab, scroll to the bottom of the page. Find the Surrender Value under "Financial Information".

How do I find out my total premium paid?

1. Log into your account via MyManulife.

2. Select the relevant policy from the dashboard.

3. Under the "Premium payment" tab, find the Total premiums paid to date under "Premium details".

How will I receive my payout if I surrender my policy?

For non-trust policies:

CPF Ordinary Account (OA) policy – proceeds will be paid to the agent bank
CPF Special Account (SA) policy – proceeds will be paid to CPF Board
Cash-funded policy – proceeds will be paid directly to the Assignee/Policyowner either through PayNow or Electronic Fund Transfer

For Trust under S49L:

We will pay the proceeds to the Trustee or Beneficiary who signed on the Surrender/Withdrawal Form.

For Trust under S73:

We will pay the proceeds to all Trustees.

When will I receive my payout if I surrender my policy?

^ For Investment linked policy (T day is the processing date)

PayNow: T + 3 working days
EFT: T + 6 working days
SA : T + 3 working days
OA/SRS : T + 6 working days

For non-Investment-linked policy (T day is the processing date)

PayNow: T + 1 working day
EFT: T + 3 working days
SA : T + 1 working days
OA/SRS : T + 3 working days

Note :

Please note that surrender request received before 3pm will be considered as the same day transaction (T day).

^ For investment-linked policy, please expect some delay in processing in the event of fund holiday or any pending transactions (including monthiversary processing). The surrender transaction can only be done after all pending transactions have been completed. The above timeline will be prolonged accordingly.

How do I terminate riders or supplementary benefits?

You may wish to get in touch with your Representative to discuss the options for your policy.

If you would like to apply for changes to your rider or supplementary benefit, please complete the Policy Details Change Form and submit the completed form to us via one of the following channels: