Switch to electronic statements
Preserve the environment by selecting to receive your statements and notices electronically.
What you need to know
As part of our ongoing sustainability efforts, we regularly review our customer service approach to ensure it aligns with this commitment and your expectations. Starting 5 August 2024, eComms (email communications) is our default communication preference for all customers.
We understand some customers may prefer to continue receiving paper statements. If you wish to request for paper statements, please fill out this request form.
For more information about our Impact Agenda and to download our Sustainability Report, you can visit our global sustainability page.
Manulife's focus on sustainability
Instructions
1. Log in to your account via MyManulife or the Manulife SG App.
2. Click on the "Profile" tab, then select "Document preference".
3. Select “Receive eStatements” to submit your change.
FAQs
How will electronic statements be delivered to me?
Statements, notices, and letters issued within the last 2 years, as well as endorsements and bonus revision letters from 2016 onwards, are available for viewing and download via our secure customer portal, MyManulife, or via the Manulife SG App.
When a new statement, notice or letter becomes available, we will send a notification to your registered email address. Simply follow the instructions in the email to access the document.
Can I receive both electronic and paper communications?
We are unable to offer a combination of electronic and paper communications. All customer communications will be transitioned to electronic format, with the option to receive paper statements.
In some cases where digital copies are not available, Manulife may continue to send important correspondence by mail.
Can I request for previous statements and notices?
Statements, notices, and letters issued within the last 2 years, as well as endorsements and bonus revision letters from 2016 onwards, are available for viewing and download via our secure customer portal, MyManulife, or via the Manulife SG App.
If the document you need is not available on MyManulife, For statements and notices that are not on MyManulife, you may submit a request through the Contact Us form for assistance.
