Skip to main content
Back

Filing a critical illness claim

This section will guide you through the claims submission process for a critical illness claim.

VIEW ALL FORMS


 

Instructions

The claim should be submitted within six months from the date that the critical illness was diagnosed. 

To help us process your claim as quickly as possible, please ensure that the required documents listed in the next section are completed and sent to us. We may need more time to process the claim if further clarification is needed, and will inform you if this occurs.

What you need to provide

1. Critical Illness Claim Form – to be completed by the policy owner 
2. Attending Physician Statement (critical illness) – to be completed by the attending doctor in line with the type of illness 
3. Copy of the Insured’s or Claimant’s NRIC or passport 
4. All other relevant medical reports e.g. histopathology report, ECG report etc. 
5. Declaration of Beneficial Ownership – applicable for trust or keyman policies* 
*Please provide a copy of the Beneficial Owner’s NRIC or passport if the share is above 25% 
6. Proof of Relationship – applicable for Payor Benefit Rider claims 
7. Authorisation letter – required if a third party is assisting with the claim

Download forms required

FAQ

What is the estimated processing time?

  • Acknowledgement of claim – 2 working days after receiving the written claim notification
  • Assessment of claim – 10 working days after receiving all required documents
  • Payment of cheque – 3 working days after the claim is approved

Who pays for the Attending Physician Statement or medical report? 
The policyowner will have to bear the cost of the Attending Physician Statement or medical report, except for clarifications that Manulife requires.


 

Filing a personal accident claim

This section will guide you through the claims submission process to file a personal accident claim for plans such as mBreeze, mPal and ReadyProtect. 

*NEW Submit eClaim

DETAILS


 

Filing a death claim

This section will guide you through the claims submission process for a death claim.

DETAILS


 

Filing a disability claim

This section includes claims for Total & Permanent Disability, Disability Advance Payment Plus, and Enhanced Total & Permanent Disability.

DETAILS


 

Filing a medical claim

File a medical claim for plans such as ManuCare, ManuMediCash; includes expenses for hospitalisation, emergency, and specialist.

DETAILS


 

Filing a Special Benefit claim

The Special Benefit is only applicable to the Mum@myfuture plan, Him@myfuture plan, Her@myfuture plan, Kid@myfuture plan and Premier Lady plans.

DETAILS


 

Filing a retrenchment claim

This section will guide you through the claims submission to file a retrenchment claim.

DETAILS


 

Other services that we offer

We are always here to help in whatever way we can.

Confirm