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Manulife website will end support for users using Internet Explorer 11 or older versions from June 2021, please click here for details.

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Important Notice

In view of the evolving Covid-19 situation, we are further strengthening our precautionary measures. We will be temporarily closing our Client Service Centre with effect from 27 September 2021. View more.

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Filing a Critical Illness Claim

Claim online now

 


 

BEFORE you click the above button:

  1. Ensure your latest mailing address, mobile & email have been updated with us. Log in to our secured customer portal, MyManulife for an immediate update. You will not receive claim updates if your particulars are outdated.
  2. Get your doctor to complete one of these documents. You have to bear the cost of obtaining this from the doctor. Select the appropriate form for the illness you are claiming.

    CRITICAL ILLNESS ATTENDING PHYSICIAN STATEMENT (APS)

    ALZHEIMER'S DISEASE, SEVERE DEMENTIA
    ANGIOPLASTY
    APALLIC SYNDROME
    APLASTIC ANAEMIA
    BACTERIAL MENINGITIS
    BENIGN BRAIN TUMOUR
    BLINDNESS LOSS OF SIGHT
    COMA 
    CORONARY ARTERY BY-PASS SURGERY / OTHER SERIOUS CORONARY ARTERY DISEASE
    CANCER & MAJOR CANCERS
    DEAFNESS LOSS OF HEARING
    ENCEPHALITIS
    END STAGE LIVER FAILURE
    END STAGE LUNG DISEASE, SURGICAL REMOVAL OF LUNG, SEVERE ASTHMA
    FULMINANT VIRAL HEPATITIS, HEPATITIS WITH CIRRHOSIS
    HEART ATTACK
    HEART VALVE SURGERY
    HIV DUE TO BLOOD TRANSFUSION / ASSAULT / ORGAN TRANSPLANT / OCCUPATIONALLY ACQUIRED HIV
    KIDNEY FAILURE
    LOSS OF INDEPENDENCE
    LOSS OF SPEECH
    MAJOR BURNS
    MAJOR HEAD TRAUMA
    MAJOR ORGAN / BONE MARROW TRANSPLANTATION
    MOTOR NEURONE DISEASE
    MULTIPLE SCLEROSIS
    MUSCULAR DYSTROPHY
    PARALYSIS LOSS OF USE OF LIMBS
    PARKINSON'S DISEASE
    POLIOMYELITIS
    PROGRESSIVE SCLERODERMA
    PULMONARY HYPERTENSION
    SLE WITH LUPUS NEPHRITIS
    STROKE
    SURGERY TO AORTA
    TERMINAL ILLNESS
  3. For trust or keyman policies, we will need the below document to be completed.  
    DECLARATION OF BENEFICIAL OWNER
  4. If the policyowner is a company, we will need the below document to be completed.
    CORPORATE OWNER CERTIFICATION FORM                
    CONTROLLING PERSON TAX RESIDENCY SELF-CERTIFICATION FORM
  5. Ensure you have these documents ready for upload:            
    • Policy Owner’s NRIC (front & back) or Passport
    • Insured’s NRIC (front & back) or Passport
    • Hospital Discharge Summary
    • Attending Physician’s Statement (APS) 
    • Medical or investigation reports
    • Proof of Relationship for Payor Benefit Rider Claims
    • Declaration of Beneficial Ownership – applicable for trust or keyman policies 
      (Please provide a copy of the Beneficial Owner’s NRIC or passport if the share is above 25%)
    • Policy Owner’s Bank statement or passbook with his/her name & account number if preferred payment is direct credit to a Singapore bank account
  6. If the policyowner is a company, we require these additional documents: 
    • Corporate Owner Certification Form
    • Controlling Person Tax Residency Self-Certification Form (if applicable)
    • ACRA search report (within the past 6 months)
    • Signature of the person signing on behalf of the company, with the person’s name written clearly beside the signature
    • NRIC/passport of the person who is signing on behalf of the company 
    • Corporate Policyowner Authorised Signatory Form (if the authorised signatory differs from our records)
  7. All documents in foreign languages must be officially translated to English by a certified translator/interpreter.

If you have problems filing an online claim, you may download the claim form below. Do note that this mode of claim submission will require a longer processing time.
Critical Illness Claim Form

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