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Filing a critical illness claim

This section will guide you through the claims submission process for a critical illness claim.

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Instructions

The claim should be submitted within six months from the date that the critical illness was diagnosed. 

To help us process your claim as quickly as possible, please ensure that the required documents listed in the next section are completed and sent to us. We may need more time to process the claim if further clarification is needed, and will inform you if this occurs.

What you need to provide

1. Critical Illness Claim Form – to be completed by the policy owner 
2. Attending Physician Statement (critical illness) – to be completed by the attending doctor in line with the type of illness 
3. Copy of the Insured’s or Claimant’s NRIC or passport 
4. All other relevant medical reports e.g. histopathology report, ECG report etc. 
5. Declaration of Beneficial Ownership – applicable for trust or keyman policies* 
*Please provide a copy of the Beneficial Owner’s NRIC or passport if the share is above 25% 
6. Proof of Relationship – applicable for Payor Benefit Rider claims 
7. Authorisation letter – required if a third party is assisting with the claim

Download forms required

FAQ

What is the estimated processing time?

  • Acknowledgement of claim – 2 working days after receiving the written claim notification
  • Assessment of claim – 10 working days after receiving all required documents
  • Payment of cheque – 3 working days after the claim is approved

Who pays for the Attending Physician Statement or medical report? 
The policyowner will have to bear the cost of the Attending Physician Statement or medical report, except for clarifications that Manulife requires.


 

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This section will guide you through the claims submission process for a death claim.

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Filing a disability claim

This section includes claims for Total & Permanent Disability, Disability Advance Payment Plus, and Enhanced Total & Permanent Disability.

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Filing a medical claim

File a medical claim for plans such as ManuCare, ManuMediCash; includes expenses for hospitalisation, emergency, and specialist.

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Filing a Special Benefit claim

The Special Benefit is only applicable to the Mum@myfuture plan, Him@myfuture plan, Her@myfuture plan, Kid@myfuture plan and Premier Lady plans.

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Filing a retrenchment claim

This section will guide you through the claims submission to file a retrenchment claim.

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Other services that we offer

We are always here to help in whatever way we can.

Important Notice

We are glad to inform that our Client Service Centre (excluding Cashier payment counters) will resume operations from 2 June 2020 (Tue)! This is in conjunction with our country's gradual exit of the circuit breaker period. To protect the safety of our customers and staff, we have put in place stringent precautionary staff measures such as  wearing face shields and masks.

 

While we are more than happy to serve you in person, we encourage you to use our suite of digital offerings for your needs, including the customer online portal - MyManulife, Digital Payments (PayNow, Internet Banking, AXS, eGIRO) and Softcopy Form Submissions.

 

If you need assistance, please submit your enquiry through our Contact us form or call us at 6833 8188, 9am-6pm Mon-Fri (excluding Public Holidays), we’ll be happy to help. Thank you.  

View More
Important Notice

We are glad to inform that our Client Service Centre (excluding Cashier payment counters) will resume operations from 2 June 2020 (Tue)! This is in conjunction with our country's gradual exit of the circuit breaker period. To protect the safety of our customers and staff, we have put in place stringent precautionary staff measures such as  wearing face shields and masks.

 

While we are more than happy to serve you in person, we encourage you to use our suite of digital offerings for your needs, including the customer online portal - MyManulife, Digital Payments (PayNow, Internet Banking, AXS, eGIRO) and Softcopy Form Submissions.

 

If you need assistance, please submit your enquiry through our Contact us form or call us at 6833 8188, 9am-6pm Mon-Fri (excluding Public Holidays), we’ll be happy to help. Thank you.  

View More
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