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Filing a Death Claim

 

BEFORE you click the above button:

  1. Ensure your latest mailing address, mobile & email have been updated with us. Log in to our secured customer portal, MyManulife for an immediate update. You will not receive claim updates if your particulars are outdated.
  2. All claimants, including Controlling Person(s) of trusts will each have to complete and submit the below.
    CLAIMANT REGULATORY TAX DECLARATION
  3. If there is insufficient information, we may need you to get the doctor to complete the below document. You have to bear the cost of obtaining this from the doctor.
    DEATH ATTENDING PHYSICIAN STATEMENT
  4. For trust or keyman policies, or if the nominee is not a natural person (e.g. organisation or society), we will need the below document to be completed.
    DECLARATION OF BENEFICIAL OWNER
  5. If the policyowner is a company, we will need the below document to be completed.                           
    CORPORATE OWNER CERTIFICATION FORM                                                                                       
    CONTROLLING PERSON TAX RESIDENCY SELF-CERTIFICATION FORM
  6. All documents in foreign languages must be officially translated to English by a certified translator/interpreter.
  7. Ensure you have these documents ready for upload:
    • Death Certificate
    • Claimant Regulatory Tax Declaration Form (one per claimant)
    • Policy Owner's NRIC (front & back) or Passport
    • Insured's NRIC (front & back) or Passport
    • Claimants' NRIC(s), Birth Certificate(s), Passport(s)
    • Deceased Will, if any
    • Declaration of Beneficial Ownership (for Trust Keyman Policies or if nominee is not a natural person e.g. organisation, society)
    • Proof of relationship with Deceased Life Insured (refer to Point 10)
    • Policy Owner’s Bank statement or passbook with his/her name & account number if preferred payment is direct credit to a Singapore bank account
  8. If the policyowner is a company, we require these additional documents: 
    • Corporate Owner Certification Form
    • Controlling Person Tax Residency Self-Certification Form (if applicable)
    • ACRA search report (within the past 6 months)
    • Signature of the person signing on behalf of the company, with the person’s name written clearly beside the signature
    • NRIC/passport of the person who is signing on behalf of the company 
    • Corporate Policyowner Authorised Signatory Form (if the authorised signatory differs from our records)
  9. For accidental/unnatural death, or for death occurred overseas, we require these additional documents:
    • Letter from Immigration and Checkpoint Authority (ICA). This letter is issued by ICA for Singaporeans or Permanent Residents who died overseas. It confirms receipt of the Singapore IC, passport and overseas death certificate
    • Attending Physician Statement by last attending doctor (for overseas death)
    • Repatriation Report (if body was repatriated to Singapore for cremation/burial)
    • Certified true copy of Burial/Cremation documents (for overseas death)
    • Copy of the Police Report/newspaper clipping (if any) if death was a result of accident/unnatural death
    • Certified true copy of the Post Mortem/Toxicology Report (if any)
    • Certified true copy of the Coroner’s Inquiry Report (if any)
  10.  Proof of relationship documents required are:
    • Spouse - Marriage Certificate
    • Child - Birth Certificate
    • Parent - Deceased's Birth Certificate
    • Sibling - Deceased's Birth Certificate + Claimant's Birth Certificate
    • Nephew/Niece - Deceased's Birth Certificate + Claimant's Birth Certificate + Claimant's Parent's Birth Certificate

 

If you have problems filing an online claim, you may download the claim form below. Do note that this mode of claim submission will require a longer processing time.
Death Claim Form
 

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