Filing a Medical Claim
BEFORE you click the above button:
- Ensure your latest mailing address, mobile & email have been updated with us. Log in to our secured customer portal, MyManulife for an immediate update. You will not receive claim updates if your particulars are outdated.
- If there is insufficient information, we may need you to get your doctor to complete the below document. You have to bear the cost of obtaining this from the doctor.
- Ensure you have these documents ready for upload:
- Hospital Discharge Summary, if there is hospitalisation
- Final medical bills
- Medical Certificates, if claiming for weekly indemnity
- Child’s birth certificate, if claiming Baby Bonus Benefit (Refer to FAQ on 'How can I submit a Baby Bonus Benefit claim?')
- Doctor's memo or medical report
- Report on MRI or Xray results
- CPF Statement showing deductions and Hospital Registration/Reference number, if CPF MediSave/MediShield Life is involved
- Police report, if any
- Policy Owner’s Bank statement or passbook with his/her name & account number if preferred payment is direct credit to a Singapore bank account
- All documents in foreign languages must be officially translated to English by a certified translator/interpreter.
FAQs
How can I submit a Baby Bonus Benefit claim?
- For online claim, there is no selection for ‘Baby Bonus Benefit’ claim. However, you may still submit the claim online by selecting ‘Hospitalisation’ as ‘Claim event’ and ‘Illness’ as ‘Cause of the claim event’. As the compulsory questions are not specific to ‘Baby Bonus Benefit’ claim, you may key ‘Baby Bonus Benefit’ and baby’s date of birth for those questions. As for the ‘Supporting Information’, please upload copy of the baby’s birth certificate under ‘Required documents’.
- Alternatively, you may complete the Medical Claim Form and submit the completed form with copy of baby’s birth certificate to us via email at sgp_a&hclaims@manulife.com.
If I am claiming from my Medical Insurance Shield plan, can I still claim with Manulife?
- Under the regulations*, kindly note that the reimbursement shall be made in the following order:
(i) Cash
(ii) Medisave
(iii) Medical Insurance Shield
Please see below illustration:
Mr Ang was admitted to a Private Hospital for one day and the bill amount to $12,000 and submitted under his Manucare Elite Plan.
Total Bill |
$12,000 |
|---|---|
| Cash from Mr Ang | $1,000 |
| Medisave | $2,900 |
| Shield Plan (ABC Insurance) | $8,100 |
Manulife Claim Assessment:
| Incurred Amount | Manucare Elite Benefit | Payable Amount | |
| Room & Board - 1 day | $500 | $300 / day | $300 |
| Miscellaneous Hospital Expenses | $5,500 | As charged | $5,500 |
| Surgical Fee | $6,000 | As charged | $6,000 |
| Total | $12,000 |
— | $11,800 |
Manulife will reimburse the claim according to the schedule below
Total Payable Amount |
$11,800 |
|---|---|
| Cash to Mr Ang | $1,000 |
| Credit to Medisave Amount | $2,900 |
| Shield Plan (ABC Insurance) | $7,900 |
*The reimbursement protocol is in accordance with Regulation 23 of the Central Provident Fund (Medisave Account Withdrawals) Regulations (Rg 17), Regulation 20 of the Central Provident Fund (Medishield Scheme) Regulations 2005 and Regulation 13 of the Central Provident Fund (Private Medical Insurance Scheme) Regulations 2006.
