Exercise caution and remain vigilant against scammers posing as Manulife Singapore staff or financial representatives, or government officials.
Manulife Singapore staff and our financial representatives are committed to ensuring your security, and we will: 1. Never call on behalf of the Monetary Authority of Singapore (MAS). 2. Never request money transfers on behalf of MAS. 3. Never ask for money transfers to any bank account over the phone. For payment of premiums, do refer to https://www.manulife.com.sg/en/self-serve/make-payment.html for our official payment channels. 4. Never request for your personal or financial credentials, such as passwords, one-time PINs (OTPs), or security codes, via phone or email.
If you have any doubts or concerns, please contact our hotline at 6833 8188 (available 9am – 5pm, Mon-Fri, excluding public holidays) or submit a form here for assistance.
Exercise caution and remain vigilant against scammers posing as Manulife Singapore staff or financial representatives, or government officials.
Manulife Singapore staff and our financial representatives are committed to ensuring your security, and we will: 1. Never call on behalf of the Monetary Authority of Singapore (MAS). 2. Never request money transfers on behalf of MAS. 3. Never ask for money transfers to any bank account over the phone. For payment of premiums, do refer to https://www.manulife.com.sg/en/self-serve/make-payment.html for our official payment channels. 4. Never request for your personal or financial credentials, such as passwords, one-time PINs (OTPs), or security codes, via phone or email.
If you have any doubts or concerns, please contact our hotline at 6833 8188 (available 9am – 5pm, Mon-Fri, excluding public holidays) or submit a form here for assistance.
We are committed to supporting you throughout the claims process. This section will guide you through the claims submission process to file a Retrenchment claim.
Instructions
To help us process your claim as quickly as possible, please ensure that the required documents listed in the next section are completed and sent to us. We may need more time to process the claim if further clarification is needed, and will inform you if this occurs.
Here is the full list of documents required for submission:
Completed Retrenchment Benefit Claim Form
Retrenchment letter from Employer on Company Letterhead
Policy Owner's NRIC (front & back) or Passport
Insured's NRIC (front & back) or Passport
Policy Owner's bank statement or passbook with his/her name & account number if preferred payment is direct credit to a Singapore bank account and if an existing Electronic Fund Transfer (EFT) arrangement has not been set up for the same bank account
Last 12 months of Central Provident Fund Statement
You may choose to submit the form, with the supporting document(s), via email or mail.
We will keep you informed if further clarification on your claim is needed.
FAQ
What is the estimated processing time?
Acknowledgement of claim – 2 working days after receiving the written claim notification
Assessment of claim – 10 working days after receiving all required documents
Payment of cheque – 3 working days after the claim is approved