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Filing a special benefit claim

This section will guide you through the claims submission process to file a Special Benefit claim. 

The Special Benefit Claim is only applicable to the Mum@myfuture plan, Him@myfuture plan, Her@myfuture plan, Kid@myfuture plan and Premier Lady plans.

 

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Instructions

To help us process your claim as quickly as possible, please ensure that the required documents listed in the next section are completed and sent to us. We may need more time to process the claim if further clarification is needed, and will inform you if this occurs.

What you need to provide

1. Special Benefit Claim Form – to be completed by the policyowner 
2. Attending Physician Statement (special benefit) – to be completed by the attending doctor in line with the type of illness 
3. Copy of the Insured’s or Claimant’s NRIC or passport 
4. All available laboratory and test results as specified on the Attending Physician Statement 
5. Authorisation letter – required if a third party is assisting with the claim

 

FAQ

What is the estimated processing time?

  • Acknowledgement of claim – 2 working days after receiving the written claim notification
  • Assessment of claim – 10 working days after receiving all required documents
  • Payment of cheque – 3 working days after the claim is approved

Who pays for the Attending Physician Statement or medical report? 
The policyowner will have to bear the cost of the Attending Physician Statement or medical report, except for clarifications that Manulife requires.


 

Filing a personal accident claim

This section will guide you through the claims submission process to file a personal accident claim for plans such as mBreeze, mPal and ReadyProtect. 

*NEW Submit eClaim

DETAILS


 

Filing a death claim

This section will guide you through the claims submission process for a death claim.

DETAILS


 

Filing a critical illness claim

This section will guide you through the claims submission process for a critical illness claim.

DETAILS


 

Filing a disability claim

This section includes claims for Total & Permanent Disability, Disability Advance Payment Plus, and Enhanced Total & Permanent Disability.

DETAILS


 

Filing a medical claim

File a medical claim for plans such as ManuCare, ManuMediCash; includes expenses for hospitalisation, emergency, and specialist.

DETAILS


 

Filing a retrenchment claim

This section will guide you through the claims submission to file a retrenchment claim.

DETAILS


 

Other services that we offer

We are always here to help in whatever way we can.

Temporarily Closure Notice

The health and well-being of our customers and staff are of paramount importance to us. In line with the latest round of government advisory and measures to reduce the possibility of COVID-19 transmission, our Client Service Centre will be temporarily closed to all walk-in customers from 6 April until further notice.


If you require assistance,

  • Please login to our customer portal to retrieve your policy information or perform online transactions like A&H claims, Fund Switch, Update of Particulars and Document preference.
  • For enquiries, you can call us at +65 6833 8188 from 9:00 am – 6:00 pm (Mon – Fri, excluding public holidays) or submit it through our Contact Us form.



With these extra precautionary measures, we seek your understanding that some of our services and transactions may take longer than usual during this period, except for Investment-Linked Policies which are not affected.


We remain committed to serving you and thank you for your understanding.

View More
Temporarily Closure Notice

The health and well-being of our customers and staff are of paramount importance to us. In line with the latest round of government advisory and measures to reduce the possibility of COVID-19 transmission, our Client Service Centre will be temporarily closed to all walk-in customers from 6 April until further notice.


If you require assistance,

  • Please login to our customer portal to retrieve your policy information or perform online transactions like A&H claims, Fund Switch, Update of Particulars and Document preference.
  • For enquiries, you can call us at +65 6833 8188 from 9:00 am – 6:00 pm (Mon – Fri, excluding public holidays) or submit it through our Contact Us form.



With these extra precautionary measures, we seek your understanding that some of our services and transactions may take longer than usual during this period, except for Investment-Linked Policies which are not affected.


We remain committed to serving you and thank you for your understanding.

View More
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