Important Notice

Our Client Service Centre and Hotline will close early at 1pm on Friday, 21 August 2026 and 12pm on Wednesday, 02 September 2026 for our company event. We apologise for the inconvenience and look forward to serving you when we resume normal operations on Monday, 24 August 2026 and on Thursday, 03 September 2026.

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Important Notice

Exercise caution and remain vigilant against scammers posing as Manulife Singapore staff or financial representatives, or government officials.

Manulife Singapore staff and our financial representatives are committed to ensuring your security, and we will:

1.
Never call on behalf of the Monetary Authority of Singapore (MAS).
2. Never request money transfers on behalf of MAS.
3. Never ask for money transfers to any bank account over the phone. For payment of premiums, do refer to https://www.manulife.com.sg/en/self-serve/make-payment.html for our official payment channels.
4. Never request for your personal or financial credentials, such as passwords, one-time PINs (OTPs), or security codes, via phone or email.|
5. To view details of your servicing agent, log in to your account via MyManulife or Manulife SG App and navigate to Policies > Policy Information

If you have any doubts or concerns, please contact our hotline at 6833 8188 (available 9am – 5pm, Mon-Fri, excluding public holidays) or submit a form here for assistance.

For more information, please visit https://www.manulife.com.sg/en/cybersecurity-advisory.html.

 

 

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Pay USD premiums from SGD bank account

You can pay your USD policy premium using your SGD bank account in two ways.


 

Option 1: Pay using your bank’s exchange rate (available for all USD policies)

Your bank converts SGD to USD using its real-time exchange rate and transfers the funds to Manulife.

Note: Clearing banks may impose additional charges. You will be responsible for all bank fees incurred for the transfer.

  • Most banks in Singapore (e.g. DBS, UOB, OCBC, Standard Chartered) support overseas transfers in foreign currency directly from your SGD bank account.
  • Your bank converts SGD to USD during the transfer and sends the funds to Manulife’s designated USD bank account.

Instructions:

  1. Log in to your bank’s internet or mobile banking app
  2. Select “Overseas Transfer” or “Telegraphic Transfer”
  3. Enter Manulife’s USD bank account details:
    USD account (for USD policies)

    Payee/Recipient Country: Singapore

    Payee/Recipient Name: Manulife Singapore Pte Ltd

    Payee/Recipient Address: 8 Cross Street, #15-01 Manulife Tower, Singapore 048424

    Bank Name: DBS Bank Ltd

    Swift Code: DBSSSGSGXXX

    Account Number:  0003-003277-01-3

    Intermediary Bank (if required)

    Name of Intermediary Bank: JPMorgan Chase Bank, N.A., New York, USA

    Swift Code: CHASUS33XXX

    Important Notes:

    • Include the Policyowner's name and Policy Number under 'Message for beneficiary' or ‘Message” field

    • Depending on your banking app, you may or may not be asked to provide intermediary bank details. This will not affect your transfer.

  4. As the clearing bank may also impose additional charges, please indicate that you will be bearing all bank charges incurred for the transfer.

Option 2: Pay using Manulife’s exchange rate (available for Manulife Signature & Heirloom USD policy series)

This option allows you to convert SGD to USD using Manulife’s daily exchange rate.

  • Manulife provides daily foreign exchange (FX) rate to convert SGD to USD.
  • Rates are not real-time and are updated daily.
  • The FX rate applies to premium received before 5pm (SGT) on a business day. Premium received after 5pm will use the next business day’s FX rate at 9.30am (SGT).
  1. Use Manulife’s Currency Converter to estimate how much SGD you need
  2. Log in to your bank’s internet or mobile banking app
  3. Select “Local Transfer” and transfer the SGD amount to Manulife’s designated SGD bank account
  4. Enter Manulife’s SGD bank account details:
    • Bank Name: DBS Bank Ltd
    • Account number: 072-133685-5

We are always here to help in whatever way we can.