Change payment method
Apply to change your payment method from GIRO to direct billing or vice versa
Instructions
From direct billing to GIRO
You may refer to set up a GIRO arrangement.
From GIRO to direct billing
- Download and complete the Policy Details Change Form.
- Submit the completed form, along with any supporting documents, through one of the following channels:
- Upload the form to our customer portal, MyManulife, or via the Manulife SG App. No signature is required for form uploads on MyManulife.
- Email the form to forms@manulife.com using the registered email address you have with us. Please ensure that your signature on the form matches our record.
FAQs
Do all policies allow for direct billing?
Monthly-paying frequency policies need to be paid via GIRO. This is in consideration of the high frequency and ensuring ease of payment.
What is the estimated processing time?
For GIRO application via MyManulife portal, application is within minutes and will be effected within a day.
For Payment Method change from GIRO to direct billing, the process will complete within 3 working days.
Who will need to sign the form to activate the change?
For non-trust policies, the Assignee or Policyowner must sign the form.
For a Trust policy under S49L, either of the following parties must sign the form:
- Policyowner and any one Trustee (excluding the Policyowner), or
- All Beneficiaries (each Beneficiary must be at least 18 years old)
For a Trust policy under S73, the Policyowner and all Trustees must sign on the form.
