Important Notice

Exercise caution and remain vigilant against scammers posing as Manulife Singapore staff or financial representatives, or government officials.

Manulife Singapore staff and our financial representatives are committed to ensuring your security, and we will:

1. Never call on behalf of the Monetary Authority of Singapore (MAS).
2. Never request money transfers on behalf of MAS.
3. Never ask for money transfers to any bank account over the phone. For payment of premiums, do refer to https://www.manulife.com.sg/en/self-serve/make-payment.html for our official payment channels.
4. Never request for your personal or financial credentials, such as passwords, one-time PINs (OTPs), or security codes, via phone or email.|
5. To view details of your servicing agent, log in to your account via MyManulife or Manulife SG App and navigate to Policies > Policy Information

If you have any doubts or concerns, please contact our hotline at 6833 8188 (available 9am – 5pm, Mon-Fri, excluding public holidays) or submit a form here for assistance.

For more information, please visit https://www.manulife.com.sg/en/cybersecurity-advisory.html.

 

 

View more
Important Notice

Exercise caution and remain vigilant against scammers posing as Manulife Singapore staff or financial representatives, or government officials.

Manulife Singapore staff and our financial representatives are committed to ensuring your security, and we will:

1. Never call on behalf of the Monetary Authority of Singapore (MAS).
2. Never request money transfers on behalf of MAS.
3. Never ask for money transfers to any bank account over the phone. For payment of premiums, do refer to https://www.manulife.com.sg/en/self-serve/make-payment.html for our official payment channels.
4. Never request for your personal or financial credentials, such as passwords, one-time PINs (OTPs), or security codes, via phone or email.|
5. To view details of your servicing agent, log in to your account via MyManulife or Manulife SG App and navigate to Policies > Policy Information

If you have any doubts or concerns, please contact our hotline at 6833 8188 (available 9am – 5pm, Mon-Fri, excluding public holidays) or submit a form here for assistance.

For more information, please visit https://www.manulife.com.sg/en/cybersecurity-advisory.html.

 

 

View more
Confirm
Skip to main content Skip to notification content
Back

Are you looking for:

Manulife Solutions
Manulife Solutions
Manulife Solutions
Manulife Services
Manulife Services
Manulife Services
Forms Library
Forms Library
Forms Library

Make a change to your policy

Refund of Premium Shortfall Charge 

Some investment‑linked policies* may apply a Premium Shortfall Charge when regular premium payments are missed. You may be eligible to request a refund of this charge once all outstanding premiums have been paid.

 

Change of sum insured
Change of sum insured

What you need to know

Eligibility for a refund of the Premium Shortfall Charge requires that all overdue premiums are fully settled, and the availability of this refund option may vary by plan. 

Refund requests will be assessed on a case‑by‑case basis. Upon approval, the Premium Shortfall Charge will be refunded through the allocation of units, based on the prevailing fund’s unit price at the time of allocation.

* This option applies to Manulife SmartRetire, Manulife InvestReady and Manulife SmartWealth policies only.


Instructions

  1. Download and complete the  Premium Shortfall Charge Refund Request Form.
  2. Upload the completed form, along with any supporting documents (if applicable), to our customer portal, MyManulife or via the Manulife SG App (refer to steps below).
  3. Alternatively, you can mail the completed original hard copy form to the following address:

Manulife (Singapore) Private Limited
8 Cross Street
#15-01 Manulife Tower
Singapore 048424

Please ensure that the form is signed in wet ink. Click here to obtain the Business Reply Envelope for your submission.

If you do not have a MyManulife account, you can easily follow the step-by-step instructions here to create your account.


FAQs

1. Log into your account via MyManulife or the Manulife SG App.

2. Click on "Services".

3. Under "Upload Forms", click on "Other Transactions". Follow the instructions on the page to submit the completed form.

For non-trust policies, the Assignee or Policyowner must sign the form.

For a Trust policy under S49L, either of the following parties must sign the form:

  • Policyowner and any one Trustee (excluding the Policyowner), or
  • All Beneficiaries (each Beneficiary must be at least 18 years old)

For a Trust policy under S73, the Policyowner and all Trustees must sign on the form. 

 

 

We are always here to help in whatever way we can.

Get Support

SOLUTIONS

Change of sum insured

MANULIFE INVESTMENT MANAGEMENT

Change of sum insured

SUPPORT

Change of sum insured

GOALS

Change of sum insured

Terms of Use

Fair dealing policy

Statement of personal data protection

Cybersecurity Advisory

©2020 - 2026 Manulife (Singapore) Pte Ltd

Global