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Manulife website will end support for users using Internet Explorer 11 or older versions from June 2021, please click here for details.

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Important Notice

In view of the evolving Covid-19 situation, we are further strengthening our precautionary measures. We will be temporarily closing our Client Service Centre with effect from 27 September 2021. View more.

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Filing a Disability Claim

File a claim online

 


 

BEFORE you click the above button

  1. Ensure your latest mailing address, mobile & email have been updated with us. Log in to our secured customer portal, MyManulife for an immediate update. You will not receive claim updates if your particulars are outdated.
  2. Get your doctor to complete the below document. You have to bear the cost of obtaining this from the doctor.
    DISABILITY ATTENDING PHYSICIAN STATEMENT (APS)
  3. For trust or keyman policies, we will need the below document to be completed.
    DECLARATION OF BENEFICIAL OWNER
  4. If the policyowner is a company, we will need the below document to be completed.
    CORPORATE OWNER CERTIFICATION FORM 
    CONTROLLING PERSON TAX RESIDENCY SELF-CERTIFICATION FORM
  5. Ensure you have these documents ready for upload:
    • Policy Owner’s NRIC (front & back) or Passport
    • Insured’s NRIC (front & back) or Passport
    • Hospital Discharge Summary
    • Attending Physician’s Statement (APS)
    • Medical or investigation reports
    • Last 12 months of Central Provident Fund Statement/letter to show the last day of service prior to disability for Disability Advance Payment Plus (DAP+) benefit claim
    • Police report, if any
    • Proof of Relationship for Payor Benefit Rider Claims
    • Declaration of Beneficial Ownership – applicable for trust or keyman policies 
      (Please provide a copy of the Beneficial Owner’s NRIC or passport if the share is above 25%)
    • Policy Owner’s Bank statement or passbook with his/her name & account number if preferred payment is direct credit to a Singapore bank account
  6. If the policyowner is a company, we require these additional documents: 
    • Corporate Owner Certification Form
    • Controlling Person Tax Residency Self-Certification Form (if applicable)
    • ACRA search report (within the past 6 months)
    • Signature of the person signing on behalf of the company, with the person’s name written clearly beside the signature
    • NRIC/passport of the person who is signing on behalf of the company 
    • Corporate Policyowner Authorised Signatory Form (if the authorised signatory differs from our records)
  7.  All documents in foreign languages must be officially translated to English by a certified translator/interpreter.

If you have problems filing an online claim, you may download the claim form below. Do note that this mode of claim submission will require a longer processing time.
Disability Claim Form
 

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